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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
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    308
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  • “
    Trawick International policy: Safe Travels Voyager

    I have to file 3 separate claims based on what the agent told me. I’m hoping it goes smoothly.

    Tammi from AR
    Review Received: February 6, 2022
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    0 out of 0 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    I had questions after purchasing my policy regarding the extent of coverage. The agent I spoke to was very thorough and answered all of my questions.

    Elizabeth from OH
    Review Received: February 6, 2022
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    0 out of 1 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    I need assistance in filing a claim.

    Glenn Williamson from Arkansas from AR
    Review Received: February 5, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Trawick International

    Thanks for your feedback. Our apologies on the delay in getting back to you on this. It looks like our Claims team has been in contact with you and all is moving forward as needed. Please let us know if there is anything else we can help with. The phone number for claims questions is 1-888-352-3169. Thank you very much.

    “
    Trawick International policy: Safe Travels Explorer

    We have filed a claim with Nationwide Insurance. We were unable to travel due to covid. Have not received any information that the claim has been processed. We lost $158 dollars on our Frontier flight and all of the flight amount on American.

    Shirley from WI
    Review Received: February 5, 2022
    Was this review helpful?
    3 out of 5 people found this review helpful
    Response from Trawick International

    Thank you for your review and feedback. It looks like the claim has been partially processed, and additional information has been requested via email for the remainder of the claim. Please check your inbox for an email from NWTravClaims@cbpinsure.com and let us know if you need anything else on it. The phone number to call regarding your claim is 1-888-352-3169. Thank you very much.

    “
    Trawick International policy: Safe Travels Voyager

    Process has been great so far. Our flight was delayed due to weather and incurred additional housing and transportation costs. Will update as the filing Progresses

    michael from NC
    Review Received: February 5, 2022
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    1 out of 2 people found this review helpful
    Response from Trawick International

    Thank you so much for your review and feedback. We are sorry to hear about your delayed flight -- you can submit your claim online at cbpconnect.com or via email at NWTravClaims@cbpinsure.com and call 1-888-352-3169 for any questions about your claim. Thank you again for your feedback, and for choosing Trawick International.

    “
    Trawick International policy: Safe Travels Explorer

    It was fine.

    Nancy from IN
    Review Received: February 5, 2022
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    0 out of 2 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    Claim filed 1/24/22 with no interaction yet and nothing in the system yet. Their site suggests a minimum of 15 days before any information will be available.

    Bradley from NC
    Review Received: February 5, 2022
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    7 out of 7 people found this review helpful
    Response from Trawick International

    Thank you for your feedback. It looks like the claims team requested additional information via email on Friday, 2/18; Please check your inbox for an email from NWTravClaims@cbpinsure.com and let us know if you need anything else on it. The phone number to call regarding your claim is 1-888-352-3169. Thank you very much.

    “
    Trawick International policy: Safe Travels Voyager

    It is impossible to get a hold of your company.

    Ugh from CT
    Review Received: February 5, 2022
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    6 out of 6 people found this review helpful
    Response from Trawick International

    Thank you for your feedback. We apologize for the trouble you have had contacting us. We have an unprecedented number of claims and calls, but hate to hear that you can't get through. For claims, you can file online at www.cbpconnect.com. You can also email NWTravClaims@cbpinsure.com and call 1-888-352-3169 for questions on your claim. I hope this helps. Please let us know if there is anything else we can do to help. Thank you.

    “
    Trawick International policy: Safe Travels Explorer

    The Trawick International Trip Delay Claim was submitted on August 10, 2021, from the CBPConnect website.
    We have contacted Nationwide TravClaims a couple of times, but we received automatic replies only. Such as "We received your documents on 10/20/2021, 11/23/2021 and they are currently in line for processing. We are currently experiencing a high volume of claims, please allow additional time for review."
    It doesn't look like a serious business.

    Alexander from TX
    Review Received: February 5, 2022
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    7 out of 7 people found this review helpful

    Review Updated: 03/05/2022

    The claim has been made in late October 2021 on www.cbpinsure.com and processed until late February 2022. It was impossible to see the processing status as a lack of claim information online. Contact telephone was responded by message machine only. Just after being contacted by Squaremouth asking to review by Trawick International my claim was reviewed and paid (half of the amount reclaimed) and closed. Thank you.

    Response from Trawick International

    Thank you for your feedback. I see that the claim has been processed and approved and all is taken care of now but apologize for the trouble you had getting a hold of us. As you mentioned, the claims call volume is extremely high right now and the claims team is working hard to make sure everyone's claims get processed as quickly as possible. Thanks so much for your patience and for choosing Trawick International.

    “
    Trawick International policy: Safe Travels Voyager

    I had to make a change to my policy twice due to Covid. Representatives were very understanding and helpful.

    Mary from MS
    Review Received: February 5, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
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