Trawick International Travel Insurance Reviews

As we approached our departure date of 1/19/22, I got more and more worried about traveling with covid so I took out a policy to cover our flight fares and our share of the condo we would be sharing with friends. I tried to call numerous times and was put on hold for long periods of time on 1/14. Never got through. You are closed on weekends. You also were closed on MLK Day. During that time we found one of our friends with whom we would be staying came down with covid. I have asthma and my husband has Parkinson's Disease so we did not want to knowingly travel into a covid situation. Although our friend was at the end of his illness, his wife was expecting to contract it any day. We aborted our trip. I have tried to call, submit information via email, to file a claim. I did print off a claims report but it indicates, as I read it, that we must submit proof of covid by our friend. He did a home test and did not know he would have to produce documentation so never went to the County Health Dept. in Key West. We have no proof that he had covid except that he and a couple other relatives who were staying in Key West with our friends (before we were to arrive) got covid sick, too. We did not go to Florida as we had hoped to because of Covid. We did not have it but our friend with whom we were to be staying had it.

I was able to "bank" our air fare of about $600 but we are out about $2684 for the condo rental. Our policy was for $3200.

My policy number is Trawick 1286898 purchased on 1/11/22.

Please help me. Betsy Smith 614-761-1001

Excellent communication with the representative.

I have called 4 times to try to file a claim. I leave a voiemail, but I have not received a call back

Due to COVID issues our Cuba trip was postponed until March 26 - April 5, 2022. I transferred the travel insurance policy to those new dates with Trawick. I could not reach SquareMouth. And Trawick was unavailable by phone as well, although they did finally call me back.

Our experience thus far has been very poor. We filed a claim. We're supposed to be able to see our claim online. We don't. The insurer's website doesn't even recognize us as a customer. Super-long hold times for insurer's customer service. Trawick customer service simply directs us to the insurer's customer service. We will have to contact our state's insurance department if we don't hear anything soon.

Trawick customer service completely accommodated re-scheduling my policy when my trip got postponed at the last minute. It was a big ask they really didn't have to comply with but did. Kudos to Trawick!

Good service. Easy to find what we needed.

Submitted a claim but still have yet to hear back from any representative.

I have been calling to speak with someone about opening up a claim and phone lines or busy or they hang up on you. Tried the website and don’t recall my information at lost on what to do. I tested positive for COVID-19 3 days before I was to leave. So can you please help me file a claim