Trawick International Travel Insurance Reviews

Was told by customer service that a member card would be sent to my email. It never arrived. I was planning to file a small claim, but the process was so convoluted that it wasn't worth the time or effort. Probably, that is their plan.

Surego is reviewing my claim now. After purchasing cruise tickets and getting insurance my wife was diagnosed with stage 4 pancreatic cancer. We didn’t do the cruise and I notified them. My wife passed 2/18/25. Waiting to hear from Surego. Any help or suggestions is welcomed.
Best Regards,
James Stringfield

I file my clain over 30 days ago. I only heard from them because I called the claims department. There has been no communication otherwise. They said it could be up to 60 days because they were busy. I kind of feel that is not a reasonable timeline. Especially with no communication. We were unable to go on our 45 day trip due to illness. It is pretty strait forward and should be resolved quickly. I have Dr note stating I was unable to travel. Much of my expences were reimbursed because we canceled before our trip and with my doctors note much was returned immediately. It is only the insurance portion that I am waiting on. Next time I travel I'll probably use a different company.

Your call center is in India and speaking with a customer representative was quite difficult. All she wanted to do was push us to the website to file claim. website had no claim form accessible. Seemed like no one wished to help us at
All.

I spoke with the agent who was very helpful and gave me another number to make my claim. This number was very helpful and told me the details and sent me an email. The link online for filling was ok but not all of the drop downs related to my issue. I filled out everything and uploaded the files but was then emailed a few days later to provide the files again. I have provided this and am now waiting for the outcome of the claim.

We were unable to submit claim via website or use chat function. Submitted claim via email and have gotten no response in past couple of weeks.

Peace of mind was great. We were concerned about missing our flight and losing vacation time due to an unexpected ice storm but no problem.

Unfortunately, we had to cancel our trip due to illness in September 2024. All contact with Trawick/Surego has been since filing a claim and over a period of almost 5 months. Many calls were made to Trawick requesting a progress update on our claim..........representatives were pleasant but each told us a different story about where the claim was and what, if any, progress was being made. The claim was either with the "expediting" team, a supervisor, or "in the back room" . There was never any concrete or factual information. Out of frustration, we filed a complaint with Squaremouth in February 2025 and this process is starting. We will be verrrrry careful from whom we buy travel insurance in the future. I'm sure you have many other claims involving Trawick.

I filed a claim one months ago, but have not heard anything from the company.