Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,018
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AVG. MONTH
630
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    Trawick international is not answering or returning calls. When I enter the policy number on the site the automated message gives when you call in, it says the policy is not recognized. I'm incredibly frustrated.

    GC from CA
    Review Received: January 7, 2022
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    10 out of 10 people found this review helpful
    Response from Trawick International

    Thanks for your feedback and bringing this to our attention. We are sorry to hear your experience has been frustrating. Our claims team informed me they reached out and the necessary form has been sent. You should be set now, but please let us know if you need anything else. Thank you for choosing Trawick International!

    Trawick International policy: Safe Travels Explorer

    I have called and left messages with Trawick. Their voicemail to tell you the emails and websites to move forward
    with claims is spoken soooooo fast, that I cannot understand where to send anything. When I hunt on line on how to initiate
    a claim, it is not 100% clear. I have tried to speak to someone, but am prompted to leave a message.
    I have left messages and still, no one has contacted me.
    I have 4 claims to file as we had to leave our vacation early as one of our travelers tested positive forCoVid.
    If you could help me on how to start these claims, I would appreciate it!

    Fred from TX
    Review Received: January 5, 2022
    Was this review helpful?
    16 out of 16 people found this review helpful
    Response from Trawick International

    Hi Fred, Thanks for your feedback. Our claims team has reached out and also sent the appropriate form to get your claim started. We hope this helps; if you need anything else, please let us know. Thanks for choosing Trawick international!

    Trawick International policy: Safe Travels Explorer

    The customer service rep I spoke with when choosing our policy was very helpful in providing accurate, cost effective information.

    Tina from IL
    Review Received: January 5, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Justin from CA
    Review Received: January 5, 2022
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    0 out of 0 people found this review helpful

    It was a little slow -- took over 3 months, but I was paid interest and the claim was expedited after two phone calls. Also understandable since travel cancellations have been so crazy.

    Trawick International policy: Safe Travels Journey

    I cancelled my trip and the insurance.

    Ellen from MA
    Review Received: January 4, 2022
    Was this review helpful?
    1 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Glad I found Trawick through Forbes

    Rita from NY
    Review Received: January 4, 2022
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    1 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    My family tested passive for covid 2 days before the trip. I called the company countless times and was never able to speak. I made a complaint through the internet and I've been waiting for them to get in touch with me, it's already been 2 weeks.

    Israel from FL
    Review Received: January 4, 2022
    Was this review helpful?
    19 out of 20 people found this review helpful
    Response from Trawick International

    Hi Israel, thanks for your review and for bringing this to our attention. We apologize for any frustration caused by not being able to get through. I spoke with our claims team and was informed that your claim has been completed. If there is anything else you need, please let us know. Thank you for choosing Trawick International!

    Trawick International policy: Safe Travels Voyager

    I called with questions regarding selecting the best policy and options for my travel needs. The young woman was very helpful and knowledgeable and guided me to a personalized choice. It was a good interaction and I traveled more comfortably knowing my Squaremouth policy had me covered.

    Daniel from PA
    Review Received: January 4, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I called in distress on Dec 26, they sent me to a phone number that mentioned that they were closed. Left a message.
    A rude lady called me at 7am 2days later and said she was from a company i never heard of (coordinated benefits) without any of the information I left in my the voicemail, asking me for personal information.
    When I said i don’t know them I only know trawick and squaremouth she didn’t have anything else to propose. I have been leaving messages since and no one is getting back to me…

    Noname from WA
    Review Received: January 3, 2022
    Was this review helpful?
    12 out of 12 people found this review helpful
    Response from Trawick International

    Thanks so much for bringing this to our attention. We are so sorry to hear that your experience with us didn't meet your expectations -- frankly, it didn't meet ours, either. We apologize for the early morning call and any rudeness from our end. We take that seriously and have investigated it. Our claims team has since been in contact with you about Trip Delay and Trip Interruption coverage, so we hope all is okay now, but if not please let us know. Again, our sincere apologies for your disappointing experience. We hope you will give Trawick International another chance next time you travel. Thank you.

    Trawick International policy: Safe Travels Explorer

    I needed to add an extra day to my trip and I called the number provided and it was very easy and no extra charge.

    Catherine from TX
    Review Received: January 3, 2022
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    2 out of 2 people found this review helpful