Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I had made a typo on my name when filling out the original paperwork but the customer service rep was very friendly and helpful in making that change and sending me new paperwork with the correct name.
I have not yet received a response about my claim even though it has been 4 weeks since the claim has been filed
Our agent was very helpful in identifying the correct policy for our travel needs.
Our rental vehicle was burglarized while we were eating dinner. They have been less than willing to compensate. The supposed 24 hour numbers were not answered.
I called the number to reach the company and finanized my transactions for my needs for insurance should i have to cancel my trip .
I know Trawick is snowed under, but I filed that claim many moons ago and all I hear when I inquire is that they're very busy. Well, its time for them to hire more people, I guess. I'm not satisfied with my experience to date.
I have tried to contact Trawick International this morning but was unable to speak to anyone, I eventually left a voicemail and am awaiting a call back. I tried to connect with them via their online address but was unable to do so as there were too many redirects on their website. I will continue to try to connect with them but they are making it quite difficult.
I could not get ahold of the 24hr customer service. I called multiple times, left voicemails and sent emails with no response. I have filed a claim and it's still in processing. I have tried emailing additional documentation and I have not gotten any confirmation.
The customer service rep answered promptly. They easily resolved my issue to my satisfaction
There was a long delay in determination of our claim, a full two months from when they received the request and all information. I realize this was due to COVID issues and accept the final determination but I think the delay was too long. This would not prevent me from purchasing a policy from Trawick again if it seemed the most cost effective for the trip.