Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,018
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AVG. MONTH
630
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I had made a typo on my name when filling out the original paperwork but the customer service rep was very friendly and helpful in making that change and sending me new paperwork with the correct name.

    Christopher from VT
    Review Received: October 22, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have not yet received a response about my claim even though it has been 4 weeks since the claim has been filed

    Ellenie from LA
    Review Received: October 20, 2021
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    21 out of 21 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Our agent was very helpful in identifying the correct policy for our travel needs.

    Timothy from NY
    Review Received: October 19, 2021
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Our rental vehicle was burglarized while we were eating dinner. They have been less than willing to compensate. The supposed 24 hour numbers were not answered.

    Colin from FL
    Review Received: October 19, 2021
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    16 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I called the number to reach the company and finanized my transactions for my needs for insurance should i have to cancel my trip .

    Mary Abene from LA
    Review Received: October 18, 2021
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I know Trawick is snowed under, but I filed that claim many moons ago and all I hear when I inquire is that they're very busy. Well, its time for them to hire more people, I guess. I'm not satisfied with my experience to date.

    ALR from NH
    Review Received: October 18, 2021
    Was this review helpful?
    20 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have tried to contact Trawick International this morning but was unable to speak to anyone, I eventually left a voicemail and am awaiting a call back. I tried to connect with them via their online address but was unable to do so as there were too many redirects on their website. I will continue to try to connect with them but they are making it quite difficult.

    Shona from AZ
    Review Received: October 18, 2021
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I could not get ahold of the 24hr customer service. I called multiple times, left voicemails and sent emails with no response. I have filed a claim and it's still in processing. I have tried emailing additional documentation and I have not gotten any confirmation.

    Christopher from FL
    Review Received: October 18, 2021
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Journey

    The customer service rep answered promptly. They easily resolved my issue to my satisfaction

    Virginia from OR
    Review Received: October 17, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Peggy from CA
    Review Received: October 17, 2021
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    1 out of 1 people found this review helpful

    There was a long delay in determination of our claim, a full two months from when they received the request and all information. I realize this was due to COVID issues and accept the final determination but I think the delay was too long. This would not prevent me from purchasing a policy from Trawick again if it seemed the most cost effective for the trip.