Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,021
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AVG. MONTH
629
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I would have given five stars but the first time I called for this policy, the woman I spoke with was rather curt and provided no explanation about the policy, just that it was the same as the one I took out in July. She was to email me to sign up but I never received the email. When I called the next day, your representative was superb and explained all aspects of the policy to me.

    Lynn from CA
    Review Received: October 7, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I spoke to an agent who recommended the correct type of coverage and I was able to update my policy easily

    MrsM from CA
    Review Received: October 7, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Ray from FL
    Review Received: October 6, 2021
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    0 out of 0 people found this review helpful

    I submitted my claim on October 14, 2021. It is now January 26, 2022 and my claim has not been resolved. Each time I call they say they are too busy and are behind schedule. On January 4th they told me we are going to put an expedite note on this claim, obviously didn't help.

    I would not recommend Trawlick or Squaremouth for travel insurance needs.

    Trawick International policy: Safe Travels Voyager

    WE are still wait for a claim form. We e-mailed and asked for one last week. NO reply yet

    Not very happy!!

    Ricky from IA
    Review Received: October 4, 2021
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We switched date of travel and I emailed Trawick. They responded quickly and changed the dates. Their prices were better (lower) than other companies and I will use them again. Thank you

    MARY Lynn from WA
    Review Received: October 4, 2021
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Couldn't get thru when I called internationally. No 24 hour service. Was on hold for a long time had to hang up

    Raymond from CO
    Review Received: October 4, 2021
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Process for refund of cancelled cruise was complicated and no agency was of amy help. Will not purchase from you again.

    Louis from NC
    Review Received: October 4, 2021
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I filed a claim 6 weeks ago and have yet to hear from them after multiple calls and email inquiries.

    Scotty from CA
    Review Received: October 3, 2021
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    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy to purchase. Better coverage than what the cruise line offered.

    KB from FL
    Review Received: October 3, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I've heard nothing regarding the claim submitted I submitted a month ago. It was for a much lower dollar amount than expected, because the owner of the rental home surprised us and gave us a full refund against policy. We are unable to resolve the airfare, however, and cannot use a credit because my husband is very ill.

    GME from IL
    Review Received: October 1, 2021
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    7 out of 10 people found this review helpful