Trawick International Travel Insurance Reviews

I wanted to add one week to my policy and they said no. I had done the same in the past, but they said during the period I had this policy they changed the rules. Very bad. It seems to me that the rules in place at the time I bought the policy would be valid.

I have no comment to make at this time.

Thank you. We were at ease knowing we had Trawick for our international trip in case of unexpected emergency. We were relieved all went well and we didn’t need to use you insurance. Thanks again!

Filed claim in early August after wife's diagnosis of Stage 4 cancer. Received email from Nationwide Travel, which handles Trawick's claims, on Aug. 16, saying they would act within 15 business days. A month later, no response to our obviously valid claim that we were unable to take the covered trip.

We had to cancel our policy as we tested Covid positive prior to our trip. Cancellation was easy

I was very happy with my purchase experience. :)

Response times have been extremely slow and there's not a steps to filing a claim seem unclear.

They were very professional and provided the information I needed to know in order to file a claim. The person I spoke to was friendly, courteous and quite knowledgeable. I will definitely utilize this service for future travels.

Purchase was easy and straight forward. There was a mistake (my fault) with the date of birth. But a quick email to Trawick and they corrected with no problems. Would buy again from Squaremouth and Trawick.

The purchase experience was good. Claim experience : Very poor.

Everyone would prefer not to file a claim. However, in spite of being fully vaccinated and masking up, I ended up with a breakthrough Covid infection and we had to cancel our trip to Chicago and make a claim for the airfare (all else cancelled without penalty).
Filing the claim was not too difficult. The person I spoke to emailed a list of all documents required which stated to allow 2 weeks for review and that the claim and documents could be filed as a reply to the email. All done on July 28 2021

I figured I'd give them a month. September 9 (more than a month later) and no response. On calling and being put on hold for a while, I was told that there was a backlog and they were now "looking at claims filed towards the end of July". That could be any time after the 15th of July. The person could not tell me how much longer it would be. And this is only for the initial review. If they require additional documents that will naturally delay it further without being told whether you are at the bottom of the pile again.

The other concern is that we bought the insurance on the SquareMouth site, the travel insuring company was Trawick, the insurance underwriter was Nationwide and there's a fourth company handling the claim : CBP.

The reason I went through Squaremouth was because the insuring company offered cancellations if you contract Covid even though it is a known event. Have to rethink whether I want to go through Squaremouth again or just directly with Nationwide or go back to Insuremytrip.