Trawick International Travel Insurance Reviews

Claim 221568

Claim Examinar GM
Nationwide Travel Claim

I don't understand why you keep requesting me the same documents or information already sent:

About the Proof of Cancellation/Refund $559.91:
I didn't make any cancelation refund request to the airline, since I was unable to travel due some medical conditions named at the Physician's Statement (see attachment included). Besides, I was cover by an Insurance Travel which includes a travel cancelation due sickness. Also, the ticket wasn't refundable.

At the attachment Claim Insurance Travel A, you could read that I waved to make any future claims to the airline.

I already have sent to you the Travel Ticket Receipt paíd in cash.

I hope this time everything have been clarified. I have received and answered several emails about this claim.

Please, make a final determination about this claim, with the documents and information already sent.

IT SEEM THAT YOU DON'T HAVE THE OPPORTUNITY AND WILLING TO UNDERSTAND WHAT I HAVE BEEN WRITTING.
PLEASE, SEND THIS CASE TO THE DISPUTE DEPARTMENT AND ASK THEM TO CONTACT ME BY EMAIL.

Thank you.

Luis Young

While I did not need to make a claim or use any of the services on my recent travel, I did contact customer service to change the date that coverage would begin and it went very smoothly. I always use Squaremouth for travel insurance and I have bought policies issued by several companies through the years. My experience has always been good.

Mailed claim to Tampa address for Nationwide on Wed., Jan. 8, 2025 after calling the customer service number on or about January 2, 2025, the lady answering the customer service number sent the claim application documents to me via email. I had an appointment with my physician on January 8, 2025, and I took the physician's statement from your claim form to him and he completed it while I was at his office and I mailed the completed application on that same day. Carl Rassler 1/12/25

I suppose I felt more relaxed knowing that if something went amiss, we were covered.

I found the procedure of acquiring my insurance coverage very painless. It was done online very quickly and the cost very affordable. I have recommended squaremouth yo several of my friends!

Thank you!

Dorothy

We have traveled on several international trips with different travel insurance companies purchased through SquareMouth. This is the worse travel insurance company that we have dealt with. Do not purchase a travel insurance policy from Trawick International. We submitted two separate claims for trip delay and baggage delay. Together both of these claims would be under $1,000.00. I can't imagine dealing with Trawick on a substantial claim under this policy.

The baggage delay claim was never acted on by Trawick until after we had filed a formal complaint with the Idaho Department of Insurance. At that point Trawick finally acknowledge it was a valid claim and that there was coverage under the policy. This should have ended the matter except Trawick pointed to language in a completely different policy than we had purchased in determining the amount of coverage, effectively reducing our benefits in half. After months of delay and having to go to the time and effort to file a formal complaint it is bad faith on the part of any insurance company to finally admit coverage and then rely on a policy language from a different policy to reduce the benefits.

The trip delay claim was addressed by Trawick before any formal complaint had to be filed against them. Our trip had two significant delays, the first was a late departure from Boise, Idaho for a connecting flight in Denver, Colorado. Trawick relied solely on this delay in denying coverage since the delay did not exceed 12 hours. They never addressed the delay that occurred when we eventually reached Frankfurt, Germany and were unable to get a flight to our final destination of Salzburg, Austria, until approximately 30 hours later. This delay would be covered under our policy but it was never addressed by Trawick even though extensive documentation was submitted in support of the claim.

Based on our experience we would hope that Trawick not be recommended as a reputable insurance company provider by SquareMouth.

I have sent at least three emails regarding the status of my claim that no one from your company has responded to. I called approximately two weeks ago and was told that because of the storms in Florida and North Carolina you were running behind processing claims. I would like to know the status of my claim. Thank you

I submitted my claim and then received an email requesting that I submit additional documents. I had already submitted most of those additional documents, but I re-submitted them as requested. Other than that, the claims process has been straight-forward and I am waiting for a response.

We unfortunately had to cut our trip short because of an accident my husband had where he broke his wrist. We could not continue our tour.
I made a claim beginning on Oct 2 while still in Europe with additional paperwork and online claim completed on Oct 11, 2024. I have still not received any communication directly from Trawick. I had to call after 1 month, around Nov 11 after seeing that my claim had not moved in the pipeline. I was told it was then being expedited and would take another month. On Dec 27, 2024, I called customer service again who agreed it still had not been looked at but would expedite to another group with expected update in 22 days. This all seems like a delay tactic. I am very disappointed with the service provided. Please help me with getting my claim paid. Our expenses are all legit. Currently I would not recommend Trawick as a travel insurance provider.

I was suffering from jet lag so did not read policy. I erroneously thought I would get $100 for baggage delay but did not purchase anything during 27 hour delay. I was not given any $ but it would have been nice for them to inform me of that and why instead of just ignoring my claim.