Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,978
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AVG. MONTH
644
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Protect

    I have purchased Trawick Travel Insurance In the past and have had a good experience, especially since I have not had to file a claim before this trip. I am looking forward to sharing my claim experience with you in the future.

    Thomas from FL
    Review Received: September 23, 2024
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Per marketing material it's a good policy. HOWEVEVR, no claim was filed so unsure how it is working in real life.

    Strannik from NY
    Review Received: September 22, 2024
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Protect

    the international customer service was not very helpful regarding rebooking a missed connection

    lucinda from FL
    Review Received: September 20, 2024
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Richard from CA
    Review Received: September 18, 2024
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    1 out of 1 people found this review helpful

    Squaremouth Policy 2431467
    We have been trying to resolve a simple +/- $250 claim for an August 2024 trip since September. They continually either fail to respond or ask for more unrelated documentation. It seems obvious that they are trying to outlast us. They have a 3.1 rating on Google reviews with many having the same complaint we've noted above. You should not be representing this company. Any help resolving in support of your "zero complaints" is appreciated.
    Rick Jones 415 686-1373

    Trawick International policy: Safe Travels Protect

    I am very satisfied with Trawick Travel Insurance.
    Thank you for your service.

    Olga from TX
    Review Received: September 18, 2024
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Protect

    My trip was delayed 24 hours and I had purchased insurance that covered any trip interruption. It was an incredible hassle just to reach the right people to file my claim. And now it has been almost a month since I filed my claim and I have not heard back the insurance your company provided. I am very displeased now.

    Jodie from CA
    Review Received: September 18, 2024
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Journey

    This is the only company that has charged significantly more when I had to change my travel dates by one day.

    Susan from CO
    Review Received: September 17, 2024
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I was happy with the service & product. It was pretty inexpensive, but I'm glad I didn't have to use it. Thank you.

    Kimmy from MT
    Review Received: September 16, 2024
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Armor

    On August 25, 2024, I submitted a claim regarding baggage damage to Trawick insurance (Surego) online. I sent all of the photos regarding the damage of the suitcase. After I submitted the claim, I received an email telling me that I will get a response in 15 days. However, 22 days already passed, and I have not received any response from Trawick (Surego), even I sent follow up to them. I am considering to file a consumer complaint against Trawick. Honestly if I can give them 0 star, I would give them 0 star on customer service!

    Mei Chi from WA
    Review Received: September 16, 2024
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Protect

    No contact necessary during trip as we had no claims

    Christine from CA
    Review Received: September 15, 2024
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    0 out of 1 people found this review helpful