Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,972
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AVG. MONTH
650
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Journey

    You do well. I have issues with insurance companies not really offering plans for people who drive to their destination. We pay for travel issues we will never encounter. Not fair.

    Walter from MD
    Review Received: August 23, 2021
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I tried to cancel within the ten business days and was given an email address to send my cancellation to-- after four weeks I received an email
    Stating I could not cancel -- I cannot get anyone on the phone and keep getting the run around-- I would like my money back

    angela from NC
    Review Received: August 22, 2021
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    16 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    No comment

    The Kenster from NY
    Review Received: August 22, 2021
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    1 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Purchased the policy because it specifically covered Covid and we were traveling out of the country. Buying the insurance through Squaremouth was easy process that allowed comparison shopping. Our original cruise trip was canceled and we rebooked a new one. Trawick transferred the policy to the new trip with no extra hoops to jump through. Our trip went off without any problems so we did not file any claims or have any contact with their International Assistance.

    Greta from TX
    Review Received: August 21, 2021
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I screwed up a DOB on a family member, and their customer service was responsive to my request to fix it. The lady I talked to through email was very friendly.

    Jeff from KS
    Review Received: August 20, 2021
    Was this review helpful?
    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Thanks for the peace of mind this policy allowed me. I bought it due to worry that I’d be quarantined overseas and face a lot of expenses.

    Nancy from MA
    Review Received: August 20, 2021
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    My trip was postponed to next year. Trawick International changed the dates on my policy. I am surprised Squaremouth and Trawick do not communicate with each other.

    David from WA
    Review Received: August 19, 2021
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Thanks for protection

    Eduardo from FL
    Review Received: August 19, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I submitted claim directly. Have only received automated emails and no direct response. Did receive automated email that they received my claim and will respond within 15 days. Obviously this will determine how I rate the experience.

    Thank you.

    James from TX
    Review Received: August 18, 2021
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The policy is not clear on all of the restrictions and requirements. We were told we were not covered at 100% like the policy falsely represents. Our flights for our honeymoon were canceled 4 times due to a Sprit Airlines pilot strike in Florida. The Customer Service was not helpful at all. We were told we had to purchase new flights to Jamacia and they will only cover $500 … seriously!
    We can file a claim and be reimbursed.
    We missed our all inclusive resort stay for 2 days and had to pay out of pocket for an extra day due to flight cancellations on our return flight. The policy was not worth it.

    Janelle D. Thomas McLeod from MI
    Review Received: August 17, 2021
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    17 out of 17 people found this review helpful