Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I appreciate how informed customer service was, knowing the type of coverage required for the country I was traveling to.

    I also appreciated how easy it was to purchase coverage and that they sent the required documentation I needed.

    Linda from ID
    Review Received: August 4, 2021
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It was easy to set up this insurance policy. Glad we did not need to use it.

    James from AZ
    Review Received: August 4, 2021
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    No one returned my call

    Randy from NC
    Review Received: August 3, 2021
    Was this review helpful?
    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I had accidently miss-typed my daughters name when making my application. The person I contacted quickly made the correction and sent me my new updated policy.

    Victoria from AZ
    Review Received: August 2, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Darrell from FL
    Review Received: August 2, 2021
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    3 out of 3 people found this review helpful

    Our claim has not been processed as yet. It has been over 30 days since our cruise was cancelled.

    Need to know when we will get satisfaction and payment for the money we paid for the cruise and the insurance to cover this.

    Diane from Fl

    Trawick International policy: Safe Travels Explorer

    I bought 2 overlapping date policies and the young lady canceled one and put the amount paid back on my credit card. I’ve used Tarwick 7 times and will continue to use them

    RONALD from FL
    Review Received: August 2, 2021
    Was this review helpful?
    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I could not connect with a human to assist with filing our claim for trip cancellation. We cancelled because my mother was hospitalized and was in serious condition (not COVID related). I submitted the claim online 10 days ago and so far have heard nothing from Traywick.

    Joanne from SC
    Review Received: August 2, 2021
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    25 out of 25 people found this review helpful

    Review Updated: 09/10/2021

    I filed the claim on July 23rd by email because it was the only method Trawick International would accept. After numerous attempts to connect to a human, and getting only recorded messages, I had to download a claim form and upload numerous documents. I received a generic confirmation email that said it would take at least 15 days to review the claim. There was no correspondence from Trawick International after that, but six weeks later I received a check for the full amount of the claim. There was no letter with the check, and no email correspondence to let me know the claim was complete. I'm satisfied that the insurance paid the claim, but very dissatisfied with the process. Trawick International has no customer support system to answer questions. I'm computer-literate enough to have been able to navigate their process, but for older people who may not have the skills or access to do everything by computer, there is no way for them to file a claim or talk to someone.

    Trawick International policy: Safe Travels Explorer

    we had some difficulty understanding definitions in the policy, my daughter was able to speak with a rep and understand so as to explain to me

    Philip from KY
    Review Received: August 2, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My baggage was delayed for 5 days and I filed a claim to be reimbursed for necessities. I can provide you with better feedback once the claim is processed.

    Susan from NJ
    Review Received: July 31, 2021
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    5 out of 9 people found this review helpful

    Review Updated: 08/28/2021

    My luggage was lost on it's way to my final destination. When I returned, I filled out the claim form, submitted all of the documents requested, and in about one month my claim was processed and I was issued a check. I had no issues with the insurance.

    Trawick International policy: Safe Travels Voyager

    We had one flight cancelled and changed by the airline prior to our departure so we had to incur an unexpected overnight stay in Mexico City. I emailed your customer service and they said because the trip hadn't started yet it wasn't covered. That's my only interaction. I rated you 3 stars because I have virtually nothing to go on.

    Kathleen from IL
    Review Received: July 26, 2021
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    10 out of 12 people found this review helpful