Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
290,990
Calendar icon
AVG. MONTH
638
Total Reviews
Star icon
SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Voyager

    Trawick's customer service for purchasing policies are good in getting back to me when I have questions. They also refund my money promptly when I made a wrong purchase. I have not file a claim, which is the most important on how I feel how good is the company.

    VANANH from CA
    Review Received: July 6, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My trip to Trans-Canada Rail Odyssey with Vantage World Travel was postponed to June 15, 2022 because of the Pandemic. I informed you of this, sent in the necessary papers and you rescheduled our coverage. Your understanding and speed of com pliancy was greatly appreciated.
    Judith Cohen

    Judith from NJ
    Review Received: July 3, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Fortunately did not need to use our insurance but the purchase process was easy.

    Lee from PA
    Review Received: July 2, 2021
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Fortunately I didn’t need the insurance after all, but glad I had it ‘just in case’.

    Margaret from WI
    Review Received: July 2, 2021
    Was this review helpful?
    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    COVID has made travel internationally close to impossible but so far we have managed to successfully change our travel dates on our insurance to the future. Our insurance has not lost value so far. Trawick sometimes hard to reach due to COVID but have recently been successful. Insurance $$$ applied for next year when hopefully we can again travel to UK as planned in 2020.

    Shirley from TN
    Review Received: June 29, 2021
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very easy to buy and the customer service was great. I loved the coverage with Trawick International. We did not have any issues and the airline accepted the insurance to travel.

    Shannon from FL
    Review Received: June 29, 2021
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Square mouth was awesome and really helpful in answering my questions. However, filing a claim with trawick has been slow and burdensome. It's been nearly 3 weeks and I haven't had any contact about my claim yet

    Samuel from OH
    Review Received: June 23, 2021
    Was this review helpful?
    27 out of 28 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It has been over a month since I filed my claim and I have followed up multiple times and never heard back.

    Sam from MA
    Review Received: June 22, 2021
    Was this review helpful?
    44 out of 45 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    After waiting 2 hours on hold for someone to help us get a claim filed, we were told to email customer service. Well, it has been almost 7 days and I have yet to get a reply from my email or a call or anything from a representative. Again, when I called for help, I was referred to send an email again but no reply. This is very fustrating and not what I expected. Just poor customer service. So, as of today, I am still waiting to hear from someone so I know how to proceed with my claim. My trip was interrupted due to a medical issue and I need to figure out how to get a claim filed properly. Thanks you. My contact cell number is (760) 799-7308.

    And here you ask to contact us in four weeks to review claim??? That seems like a long time when my trip was interrupted and I don't want to miss my window to file a claim.

    Suzie Napoli

    Joseph from CA
    Review Received: June 21, 2021
    Was this review helpful?
    57 out of 58 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    James E from ID
    Review Received: June 19, 2021
    Was this review helpful?
    11 out of 11 people found this review helpful

    Extremely slow process to get to a fully denied claim. Will be sure to go out of my way to not recommend this firm to potential travelers. Don’t waste your money with Trawick. They are clearly in the business of not approving valid claims.