Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    Did not need to file a claim, thankfully, but did call with some questions before purchasing and was satisfied with the response and customer service received. The site itself is very user friendly. Would use again if the need for trip insurance arises.

    Stephanie from GA
    Review Received: June 17, 2021
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Our trip was canceled and we requested a refund for the policy we took out. They sent our travel companions the refund for their policy but refuse to send ours until we show that we have been reimbursed by Uniworld, which will take up to 90 days. My friends have not received their refund from Uniworld. I have sent them the same paperwork showing the cancelation etc and they still will not refund the money I have emailed and spoken to Trawick and get unsatisfactory replies or none at all

    I don't understand why one couple would get their refund immediately and the other doesn't. Will definitely not use this company again!!

    Mary from SC
    Review Received: June 16, 2021
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    36 out of 38 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Joseph from LA
    Review Received: June 13, 2021
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    15 out of 16 people found this review helpful

    Still have not been contacted by insurance company. No claim.number was ever provided

    Trawick International policy: Safe Travels Explorer

    Best price available

    Francisco from TX
    Review Received: June 12, 2021
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Thank you for being travel insurance provider on my recent vacation trip. We all certainly hope that whatever hand life deals us we don't have to use insurance every time. I am so grateful that didn't have to file a claim or need your attention to a matter. However, I have complete confidence that Trawick would have been by my side in the time of need. I plan to use you again in another trip in the near future. Thanks you for being there!

    Donald from TX
    Review Received: June 7, 2021
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    3 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Took several days to actually get all my questions answered and be able to purchase the policy. Squaremouth representative was not sufficiently knowledgeable to be able to answer my questions and I had to try and wade through getting ahold of Trawick myself personally. Trawick phone tree - impossible. Don't even go there - you won't get through and they won't return your call. They did get back to me via email relatively timely (a couple of days). After that, I was able to purchase what looked to be an excellent policy and the only policy that I could find that would actually cover all your quarantine expense if your return home Covid swab came back positive. So I would give them 4 stars on the policy (it was on the spendier side - otherwise would be 5 star) but 2-3 stars on accessibility of the company in trying to purchase a policy. I did not have to file a claim or reach out to Trawick while on my trip so I can't speak to their customer service in that aspect.

    Rhonda from OR
    Review Received: June 7, 2021
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    24 out of 25 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The trip was cancelled so I called and my dates were changed to reflect the rescheduled dates. 5-12-22 to 5-27-22. Please confirm this has been done.

    Elizabeth from FL
    Review Received: June 4, 2021
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    1 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    Was very happy with the service and you were very helpful and friendly on the phone

    githa from Belgium
    Review Received: June 3, 2021
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    0 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Submitted my claim about 20 days ago and still haven’t heard anything. Trawick representatives have been difficult to get a hold of

    Jennifer from CO
    Review Received: June 2, 2021
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    39 out of 41 people found this review helpful

    Review Updated: 06/30/2021

    Once I found the correct phone number to call to check on my claim, things went smoothly. I worked with Kevin most of the time. He and his colleagues were great with communicating the process to me. Highly recommend

    Trawick International policy: Safe Travels Voyager

    Safety nets are incredibly important during these times and I am glad I found it with Trawick. I did not have to use the insurance however I am glad I had coverage while out of the country.

    Dania from TX
    Review Received: June 1, 2021
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    2 out of 6 people found this review helpful