Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,021
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AVG. MONTH
629
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    My trip was cancelled but the Trawick needs to see a copy of my refund from the travel agency before they will issue a refund. The travel agency wants to apply my fee to my account for future travel so I don't have a copy of the check. I need to pursue with Trawick. Only gave the 5th question a 1 star since I did not take my trip.

    Doris from CA
    Review Received: April 8, 2020
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    Our trip was canceled due to border closures and airline cancelations. There was no exposure and we want the premium refunded. This the third or fourth time I have made this request

    lynn from AZ
    Review Received: April 7, 2020
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    25 out of 25 people found this review helpful
    Response from Trawick International

    Lynn, I have checked our phone logs and emails and we do not have any correspondence from you. We did however get a call from Squaremouth on 4/1/2020 advising us you were trying to get in touch. A team member reached out on 4/1/2020 and 4/2/2020 to the phone number on file and left a voice message on your answering machine. Request for refund of premium instructions were sent via email to the address on file. I will have the team resend the email again. You can reach us at 888-301-9289.

    Trawick International policy: Safe Travels Single Trip

    My flight was canceled and the policy still blamed it on COVID and in result no money given back. I will continue to fight with providers and use my credit card to get money back. I honestly have felt like getting travel insurance is now a waste.

    MJ from GA
    Review Received: April 6, 2020
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    21 out of 24 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    My cruise was cancelled due to the coronavirus, called and inform you representative and requested a refund, she informed me that I could not gat a refund of my $126.73 premium that I paid for this cruise. But I have intill December 2020 to transfer to another cruise, I informed her I might not be possible that I would be on another cruise with the restrictions they now implanted, I have another cruise with Carnival for May 21, 2020 which might be canceled as well. I would prefer my premiums be refunded back to me, I have been buying Cruise insurance from your company for quite awhile, never made a claim,but this is circumstances we cannot control, and your company should refund my premiums.

    Ken from FL
    Review Received: April 4, 2020
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels USA

    Our travel was by personal vehicle. Also it was a one way trip from Mexico to our home in Canada. On the night before our departure, we were informed by Squaremouth that this type of trip was not covered by the insurance. However, when I called the Trawick office on the morning of our departure, the agent thought we were covered. We departed without knowing for certain that we had travel insurance! Luckily, we had no incidents so we didn't test the policy, but I have no confidence in these agencies so this type of travel.

    Bonnie from AB
    Review Received: April 3, 2020
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Filed clain due to back injury and was told it would tale 15 days to process refund.

    Albert from LA
    Review Received: March 30, 2020
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    3 out of 7 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    I cancelled my trip to Israel for the obvious reasons. Claim has been filed and acknowledged, but have been told that long delays are likely due to the increased volume o claims they are experiencing.

    Florence from AZ
    Review Received: March 29, 2020
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    18 out of 18 people found this review helpful

    Review Updated: 04/26/2020

    I submitted the claim on 3/31---cancelling my Israel trip because of terrorist attacks. I enclosed documentation showing at least one attack on 2/6. That was well within the 30 days required by the policy.

    I was contacted by email several times, twice asking me for the same documentation I had sent to them previously. I finally called and a very competent CSR called and found out where the claim was, and that it would be expedited to the reviewer. That meant that I would have an answer by the end of that week (4/24). Good news, I thought. Not so---I got an email instead of a check.

    They denied saying the US Gov site did not indicate a terrorism attack. It was a level 2 warning then, now it only addresses the CO19 warnings. I had sent them numerous new stories, papers, quotes, etc. documenting increased terrorism in the country....including Jerusalem.

    I immediately responded to that email appealing that denial, and am now once again waiting for my money. Impatiently waiting!! Isn't 2 months long enough? Why can't they call me instead of sending these redundant emails, the last one a denial.

    Trawick International policy: Safe Travels First Class

    All flights were canceled on my way to Spain. Hoping for reimbursement

    Alana from ME
    Review Received: March 28, 2020
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    2 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My trip was canceled because Israel was closed for quarantine
    I was trying to reach insurance, it was impossible to call or make a claim
    Terrible experience

    Ekaterina from FL
    Review Received: March 27, 2020
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    The Representative seemed annoyed that I called rather than obtain the policy online. Once I explained I forgot to enroll before packing my laptop her attitude changed and she handled my request professionally.

    Marian from CA
    Review Received: March 26, 2020
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    2 out of 4 people found this review helpful