Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
291,049
Calendar icon
AVG. MONTH
627
Total Reviews
Star icon
SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels 3 In 1

    My cell phone was stolen during the trip. I notified trawick and they sent me a claim form.
    But they denied the claim stating that cell phones aren't covered.
    I guess I am not surprised that when you have a policy that covers lost or stolen possessions, that it actually doesn't if you read the exclusions. It would have been hard to know this.

    Stephen from NC
    Review Received: August 14, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    This rating service was recommended to us by a friend who has traveled a lot. When we applied for insurance through the travel agent who was planning our tour she recommended that we look elsewhere for insurance because her insurance was too expensive. Fortunately, we did not have to file a claim to test the merits of Trawick International.

    Carlyn from WA
    Review Received: August 3, 2019
    Was this review helpful?
    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    I'll be able to rate you when I see how you handle my claim

    Jean from FL
    Review Received: August 2, 2019
    Was this review helpful?
    5 out of 6 people found this review helpful

    Review Updated: 08/30/2019

    I would absolutely recommend Trawick International. I had heard that trying to collect on a policy was a horrible experience. Not true. I followed the the instructions and about 2 weeks later received checks that completely reimbursed me .

    Trawick International policy: Safe Travels Single Trip

    Delayed baggage

    gail levinthal from AZ
    Review Received: August 1, 2019
    Was this review helpful?
    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    stephen from NC
    Review Received: July 31, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful

    I notified them as soon as my phone was stolen. They sent me a claim form to return.
    Once my trip ended I collected all if the information requested. (Several items).
    After submitting then they replied that the policy does not cover cell phones.
    My compliant is not that they do not clearly communicate that they're they and lots coverage is limited, and that they only claimed this after having me go thru the work of submitting a claim

    Trawick International policy: Safe Travels 3 In 1

    I would use you your company again.

    Leo from CA
    Review Received: July 30, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    Searched online for all policies with my parameters then called your customer service and the agent gave me a better option than one I could find on your online webpages. Seems that the online service could use some fixing.
    Your agents are always proficient, helpful, mostly knowledgeable and I appreciate the availability of live contact as well as the fact that they are obviously not outsourced help. It is very easy to communicate given that they speak and understand our English language. Thank you for providing good service

    Gracie from AZ
    Review Received: July 30, 2019
    Was this review helpful?
    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Sometimes my e mails were not answered.

    William from VA
    Review Received: July 29, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Trawick International

    Good morning. I looked thorough our correspondence for any unanswered emails from the email address on file for you. I didn’t see any. Can you please send copies of those unanswered emails to info@trawickinternatoinal.com so that I can see if we have an email issue.

    Emails sent to us during regular business hours (8AM – 6PM CST) are usually answered the same day and usually within 2 hours. Emails sent to us on Weekends or Holidays are answered the next business day in the order received.

    Trawick International policy: Safe Travels 3 In 1

    Friendly and courteous. I would use them again.

    Mary Lou from PA
    Review Received: July 26, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Our experience with Trawick International, up to this point, has been fine. We are in the process of filing a claim as my two grandsons bag, they were sharing, never at all made our trip. Our trip was to Glacier National Park, and then to Yellowstone for a 7 day vacation curtesy of me, the father and grandfather. The bad was supposed to be delivered, a day late, to our rental cabin in Whitefish, Mt. The bag instead went from Orlando, our departing location, to Salt Lake City, to Rome, Italy, back to Orlando, then to Salt Lake City again, then to Santiago, Chile, then back to Salt Lake, then to Kalispell, Mt. By that time our trip had moved from Whitefish, to Island Park, Idaho to enjoy Yellowstone. Our trip by now had only one day left so we instructed them to just send it back to our home in Palm Bay, FL. WOW

    Dennis from FL
    Review Received: July 23, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful

    Review Updated: 08/20/2019

    The service I received was outstanding through this process of filing the claim. The person I spoke with on the phone was very pleasant and very helpful. I have used Squaremouth in the past mainly because of the price for the coverage was the best. Until you have a claim you really don’t know how to rate the company. But with the ease of everything I will use again and would recommend