Trawick International Travel Insurance Reviews

I filled out and sent my the claim about 5 weeks ago. After 3 weeks I called to follow up, said they will contact me
to let me know. Now that has been 5 weeks, I still don’t hear anything regarding my claim yet.

find language of policy deceiving and claim process VERY UNREASONABLE AND IS VERY TIME CONCEIVING SO AS TO DISCOURAGE FILING CLAIMS AND HAS CONVINCED ME INSUANCE OF THIS TYPE IS USELESS AND I HAVE WAISTED THOUSANDS IN THE PAST DECADE.I WILL SPEND WHATEVER TIME IS NECESARRY TO POST SUCH IN REVIEWS

We were caught in the Aer Lingus pilot strike. We were able to rebook a more expensive flight and not disrupt our other travel plans. We have a small claim of $400 into Trawick and mysurego. com claims. It has been a very frustrating experience. We are now 70 days out from claim submission and I keep getting emails that they need more documentation (asking for the same documents I submitted). I have spoken with their customer service on 9/2/24 (no one had looked at the claim at that point and I had to ask for an "escalation". I then got emails x 2 asking for the same documents I submitted. Their customer service on the 9/20/24 call said they could see the documents were there and asked for another document to back up my payment. I did so. I received another email today, 10/9/24 asking for the same documents again. Their website says they have a $10 claim needing more data which is misinformation, I never made a $10 claim.
All in all, this isn't a company I could recommend to anyone. Not sure I will ever be paid and as far as I'm concerned would never take advice from Squaremouth again. Trawick International is Zero stars in my book.

I had a damaged luggage during a flight. I reported to Trawick International right away, but didn't get a response. I tried a second time, still no response. I forwarded my query to SquareMouth, and only then after a couple of days that Trawick responded to me. They have forwarded my claim to SureGo, a third party administrator. I have forwarded all the required documents from my side, but I still haven't received any status on my claim. Although my claim is not a high dollar amount, I'm still disappointed on the response.

I purchased insurance for 3 family members and a friend to cover the non-refundable airline flights for a trip to Nova Scotia. Unfortunately there was a death in our family and we cancelled our trip weeks before our departure. I contacted Trawick and they told me that this was a covered event. They emailed the forms and information on how to file a claim. After submitting all the necessary paperwork, we each received a check for the amount of the airline flights within two weeks. I was very pleased with customer service representative, the filing directions and the speed at which we received our reimbursement. I would purchase Trawick insurance for future trips.
The only thing I might do differently is to purchase a “cancel for any reason” policy because you don’t know if something might come up to cause a trip to be cancelled that is not a covered event.

Submitted Claim: 212119, Policy Number 2477948 on September 14, and I'm still waiting to hear back.