Trawick International Travel Insurance Reviews

The claim was processed within a month which was a reasonable time but we believe it could be processed faster. There was very limited communication. We wish there would be a way to at least track the claim while it was in process.

Trawick International: Filling a Claim online with them is very complicated; we have been trying for 2weeks.

It took over a month to get the result of claim which was denial. I purchased a plan with pre-existing coverage. I am 80 years old with a fractured pelvis, cancer, and an artificial urinary valve. Most of the tours on our trip, I was able to attend; however, a few tours I was too ill to complete. During the time of booking these tours, I thought my body would be able to handle them. I submitted a note from my primary care physician, which was obviously ignored. The insurance company wanted me to see a foreign physician which in my case is not possible. My medical care team does not want any random doctor going in and messing me up. Trawick has been absolutely horrible to deal with and is doing everything in their power to avoid paying a legit claim. They simply do not honor their policy and I would not recommend anyone purchase from them.

Our trip was cancelled due to health issues and trip cancellation claim is being processed. Janet

Filed a claim for severely delayed baggage. Trawick set up all kinds of hoops to jump through, tons of required documentation, etc. Not an easy to use customer friendly experience.

Additionally, they are so slow to reply. Took several days each time I submitted something to hear a response.

Online claim filing was easy and personal contact with claim representative was very helpful. Presently waiting for response to a trip interruption claim.

I will never recommend them! Frankly they are an embarrassment to your company.

I had to cancel my trip to Japan due to medical problems. I submitted their medical forms which the doctor filled out. I also included a letter from the doctor.

NO COMMUNICATION.
I called to check on the status and the customer service said they had until. JULY 17.

This is an unacceptable amount of time! I paid for coverage and the trip and now i am OUT the$3000 plus coverage payment!

Horrible customer service!

I asked to cancel my insurance because the trip was cancelled several months before the scheduled departure. I have communicated 3 times and have been denied the refund of my premium of any amount. I would certainly understand a $50.00 handling fee but would certainly believe a refund of the rest would be most fair.
Thanks for asking and hope you will look into my account.
William Dietel
4090-945-3459 of

Trawick quickly connected me to On Call International when I fell fracturing my left femur. However the processes of On Call are inefficient, result in multiple delays and do not prioritize ensuring the best health outcomes for the patient (client). The communication between On Call and Trawick is inconsistent and inefficient which adds to the delays and barriers to the best health outcomes for the patient (client). The summary of the coverage purchased and the actual coverage provided are very different. I still need to full review my policy and submit my claims to Trawick. So more to come. Based on my experience I would not recommend Trawick travel insurance.

Very easy to use and compare different policies.