Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    Claim submitted via mail 5/23. Thank you.

    Louise from NY
    Review Received: May 23, 2024
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    0 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I tried to fill out a claim form online . I had problems, so a printed out forms and mailed them in with all necessary documents.

    patricia from CA
    Review Received: May 18, 2024
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    8 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Purchased primary medical insurance only for a short trip to Aruba. My mother got sick (sun poisoning/dehydration) the day before we were supposed to leave. We went to see a local doctor for $125 cash. Filed the claim when we returned and received payment within 3 weeks.

    Renee from NY
    Review Received: May 15, 2024
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Haven't get any update yet while waiting, If your team can contact me as website mentioned should be appreciated! My Policy number is 2374401 Your Travel Claim number is TRSR29489
    Sincerrely
    Patricia Sun

    Patricia from OH
    Review Received: May 15, 2024
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    4 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Protect

    2 months after I filed a claim still no timely communication about the claim status. They keep requesting additional documentation I've already provided them.

    Xenon from FL
    Review Received: May 10, 2024
    Was this review helpful?
    24 out of 24 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Our claim was just filed, and it remains to be seen how we ultimately view our experience.

    Noel from WI
    Review Received: May 9, 2024
    Was this review helpful?
    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We had to cancel our trip because of illness.
    Trawick made it fairly easy to file a claim online.

    A C from DE
    Review Received: May 6, 2024
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We were delayed over 24 hours on our return flight ( no fault of ours). All the paperwork has been sent in twice and Nationwide Travel keeps wanting more information. I have sent everything with receipts. Boarding passes, receipts of cost of trips and insurance, signed documents , receipts of extra expenses twice and received a notice today to do this again. Not sure why this is problem as I was told on the phone trip delay was covered.
    Sincerely, Jane

    Jane from OR
    Review Received: May 1, 2024
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I had to cancel my cruise due to recently diagnosed cancer that required prompt treatment. I filed a claim as instructed and received full payment. My only complaint is they did not notify me along the way what the status of my claim was. I received a simple confirmation of receipt with no indication how long processing would take. I called several times to find out the status. Received check after about 7 weeks.

    Bailey from CA
    Review Received: May 1, 2024
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Submitted initial claim in December 2023, which was denied. Filed an appeal in February/March 2024 and that claim had been pending due to agents asking for additional documentation. Upon submission of additional documentation, the clock restarts and I am being told I have to either wait an additional 15-30 days. This experience has been awful and I will NEVER use carrier sgain.

    LaShae from MD
    Review Received: April 25, 2024
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    28 out of 28 people found this review helpful