Trawick International Travel Insurance Reviews

I am very pleased with the process of filing claims. I was getting sick while traveling in Peru in February 2024. I had to see the local doctor, received some medical treatment, and took some prescription *****. I also had to change my travel plan with an extra hotel stay and additional flight expenses. I called the claim number after came back home. The gentleman on the phone was very helpful to explain the process and emailed me the claim forms. I completed both medical and trip interruption claim forms. I emailed back the claim forms with the requested supporting documents. The claims were proved pretty quickly and I received reimbursement checks in the mail.

I have bought the travel insurance with Trawick International from Squaremouth website several times in my previous international trips. This is the first time that I have to make the claim. I am pretty happy with the process.

Easy to buy but hard to use. I was taken ill while in Costa Rica and had a hard time contacting anyone. My phone didn't have local service so I couldn't call back to the US. In the end, I used the doctor's phone.
When I finally did, they kept telling me they couldn't locate my policy, but "don't worry - I'm sure we'll find it." Meanwhile, the clinic wanted to take me to hospital in an ambulance and wanted to know they would be reimbursed $3,000. Given the vague answers I was getting from your agent, I wasn't confident. In the end, I took a private car and flew back to the US (even thought I hadn't been treated and was in some pain) because I didn't have confidence in your service provider. First time I have ever tried to use Travel Insurance while actually abroad and not exactly impressed,

Policy's coverage was clearly stated. Website easy to use.
When calling customer service for info or help, was always answered by a real person!
Associates were friendly and knowledgeable and willing to help.
No problems filling a claim and results were handled satisfactorily and within a reasonable timeframe..
Will definitely be using this company again.
Highly recommend!

Haven't received response from Trawick as of 4/1/24.

Would appreciate if you can help with a follow up. Thanks!

It is annoying to only communicate through email when I needed to explain something to customer service in claims. They did not provide a thorough explanation of the claim amount, and despite me providing them with the detail of my expenses, they made their own assumptions. This is the first time I've ever made a travel insurance claim that was not fully paid. I will avoid Trawick in the future.

I got food poisoning and couldn’t board my flight had to be wheelchairs out of the airport I was sick for 8 days but because I didn’t go to doctor on Monday because I was sick they said it was too late to go and have it be acceptable for claim
The gate attendant was not going to let me on the plane after watching me throw up in a plastic bag at the gate
Everything was refunded due to my illness except my hotel that was all I wanted
This is my second useless policy from you
Never again will I use your company last time was Covid
The reason for getting it was if something happened and it did
Who goes through checking in and getting duty free if they didn’t plan to travel
You policy is a lose lose situation

Waiting on them to take next steps with processing claim but so far so good. Used them 5 times prior and like the price and policy terms.

Trawick denied out claim. We could not travel to Israel due to Israel being at War after Hamas attacked Israel. I can't imagine that this claim would be denied. We have not seen our daughter, husband and 6 grandchildren since before Covid. We were extremely anxious to visit and it was with a heavy heart that we needed to cancel. How could this not be a reason to honor our claim. Delta reimbursed 100%. El Al reimbursed 70% and we simply were putting in a claim for the remaining balance that Trawick denied. This is NOT right. Please help.
Frank Valente

I had a heart attack and open heart surgery 30 days before. I was supposed to leave on my trip. Of course, I could not leave the country. So I filed a claim. The first few people continued to give me wrong information. I finally got someone that knew what they were doing. They told me how to fill out the forms and where to get them. I emailed everything back with the doctors notes, medical info, etc. It took about 20 days. But the checks came when they said they would.I would like to tell,when you buy a policy that says secondary policy I. Assumed, it meant they paid medical bills secondary.However this means they pay secondary for everything. But the cruise line did refund a tiny amount, and Trawick paid the difference.
Just to explain that secondary means everything is secondary not just medical. But I am very pleased with the outcome between the cruise line and Trawick. I was paid back in full from my lost trip will use them again.Also The agents that I spoke to check the status were the most polite helpful people I've ever dealt with..