Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    I filed my claim on 12/26/2023 and sent a follow up email the same date. As of 1/09/24, I have not received any response.

    David from MD
    Review Received: January 9, 2024
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    13 out of 16 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Lots of stalling and delay. We sent lots of medical info supporting the fact my wife was unable to embark on the trip due to orthopedic issues. Still no response or reimbursement from them. Frustrated!!

    Gary from NC
    Review Received: January 5, 2024
    Was this review helpful?
    22 out of 22 people found this review helpful

    Review Updated: 02/02/2024

    All personnel in contact with were helpful. It just took so long without hearing anything.

    Trawick International policy: Safe Travels Explorer Plus

    Michael from OR
    Review Received: January 4, 2024
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    3 out of 3 people found this review helpful

    It took a full 30 days but it was paid and I’m happy with the result

    Trawick International policy: Safe Travels First Class

    The carrier made filing a demanding process even though they did eventually pay. When I furnished everything they requested on the claim paperwork they continued to ask for more information. The additional information they requested seemed to be a delaying tactic since I had already sent the information. I had to contact the travel agent and have them send and confirm the same information I had already sent. It took 3 months to get a refund of my cruise deposit. Also not easy to reach via phone they wanted me to do everything via computer.

    Catherine from FL
    Review Received: December 30, 2023
    Was this review helpful?
    20 out of 21 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I was injured about two months before my trip's departure. When it became obvious that I would not be able to travel, my daughter started the claim process. It all proceeded smoothly. The claim payment was made without any problems. Will definitely use Trawick again.

    Delette from OR
    Review Received: December 13, 2023
    Was this review helpful?
    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    John from ID
    Review Received: December 10, 2023
    Was this review helpful?
    13 out of 15 people found this review helpful

    Have not heard anything about my claim.
    No one has notified me I have heard nothing.
    Have no idea if they even received my claim.
    No response has been sent.
    No I would not use this insurance again or recommend.
    Cathy and John sprstling

    Trawick International policy: Safe Travels First Class

    Treated very poorly.
    Did not get any assistance from tra
    Wick. I guess all they wanted was
    For us to purchase
    The policy.
    Put in claim for my wife for approximately $1000.00 and 178.00 for my self.
    Claim never resolved.

    Barbara from CA
    Review Received: December 10, 2023
    Was this review helpful?
    19 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My trip was canceled due to a family member who we were traveling with, developed hypothyroidism, and blood clots in the lungs, after having treatment for bladder cancer. The medical form indicated his recent diagnosis. I was told that the medical form submitted appeared to be a list of his recent medical visits. Although the last entry indicated his new health findings. My sister bought insurance through another company and she was refunded her deposit. I only filed for my original deposit as we never made final payment. Will never use this company again, or recommend it.

    Deadra from AL
    Review Received: December 7, 2023
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    35 out of 35 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    While I successfully was reimbursed for my claim, I had to fight for it. "Nationwide is on your side" . . . unless you file a claim?

    Karl from TX
    Review Received: December 4, 2023
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I never received any monies for my claim

    Ellen from WA
    Review Received: December 2, 2023
    Was this review helpful?
    14 out of 19 people found this review helpful