Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    I spent hours getting every piece of paperwork that was requested. Of course, it wasn't enough. then you sent email requesting more paperwork. I sent everything that Knightly Tours sent me. Everything from the emergency clinic. EOB from my insurance showing what they paid. The travel agent sent new additional airline ticket costs to change flights home. I sent additional information. called to check and was told call back after 10/24/23. Of course haven't reviewed yet. All delay tactics so as not to pay the claim. i don't know that i would use this insurance again.

    Judy from TN
    Review Received: October 26, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    After filing a claim, I have heard NOTHING from the company other than an automated email that contained virtually no information.

    Bruce from DE
    Review Received: October 26, 2023
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I submitted a cancellation claim for a refund on Oct. 1, 2023. I am waiting for a decision, as of Oct. 23, 2023.

    Teresa from MD
    Review Received: October 23, 2023
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Stephen from NV
    Review Received: October 23, 2023
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    0 out of 0 people found this review helpful

    A little fussy about providing (some duplicated) documens.

    Trawick International policy: Safe Travels Explorer

    I filled a claim with Nationwide using Co-Ordinated Benefits website. I sent all of the documents I have but they want more proof that I cannot obtain. I will continue to try and get the claim approved . The amount is minor compared to the face value since I was able to cancel with no or limited penalties.

    Larry from CA
    Review Received: October 22, 2023
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I have submitted claim #983101577-2012460 on Tuesday, October 14, 2023 - Our return flight from CDG to ORD was cancelled by American Airlines and booked for following day - I call the Trawick Customer Service when I returned and had good service and insight on how to file the Trip Delay Claim. I am requesting the cost of unplanned lodging and taxi due to this delay in Paris and any other compensation I am due. Documents have been submitted under this claim.

    Marlene from IL
    Review Received: October 20, 2023
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Claim filed 9-28-23 and as of today, 10-16-23, have not heard from them except that the claim was received. Not happy about lack of communication.

    Elizabeth from TX
    Review Received: October 16, 2023
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    13 out of 13 people found this review helpful
    Trawick International policy: Safe Travels First Class

    So far not very happy with it because I sent in a ton of information. Then they wanted more information which I sent. This was weeks ago. They only owe us $6000 in the light of money today. However, it is a lot for us not to mention how sad we are not to be able to take the trip because my husband was (and still is) not well. (fortunately it happened at home here in the U.S. not on the ship). I realize the insurance companies don't want fraudulent claims but the delay is not very comforting.

    Beverly from WA
    Review Received: October 14, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I had to cancel trip due to a medical emergency.

    Mary from WI
    Review Received: October 14, 2023
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Professional and helpful in determining how much insurance to purchase

    Lori from FL
    Review Received: October 13, 2023
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    0 out of 1 people found this review helpful