Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    Joseph from TX
    Review Received: October 11, 2023
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    0 out of 0 people found this review helpful

    Straight forward process to file claim.

    Trawick International policy: Safe Travels First Class

    Trawick has ignored the claim I submitted. They have at least two sets of different submitted instructions and two ways of submitting since they have limited office hours I can’t contact them on weekends or evenings, which is when I have time. If I email, I immediately receive a notice of the communications receipt. Then I hear nothing. Trawick has a separate company handling claims and none of the website communications or downloads for forms work. It has been five business days since I submitted the claim and I have even received recognition that the claim was submitted.

    Carol from PA
    Review Received: October 7, 2023
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    16 out of 17 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I filed a MAJOR claim. My wife had to be evacuated. 10 days in Bermuda hospital. I filed an online claim, 7 days later I called Trawick because I didn’t hear from them. They said it can take 15 days for a response. That is not acceptable. I will keep posting updates here.

    Steven from NY
    Review Received: October 4, 2023
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    7 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I'm still waiting for my claim to be reviewed

    Lauren from FL
    Review Received: October 3, 2023
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    3 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I contacted you a few days ago and have yet to hear back. You have also made it very difficult and confusing as to how to file a claim

    Luke from PA
    Review Received: October 3, 2023
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I had a baby stroller lost during my flight from LHR to PKX, filed a claim immediately with trawick, claim number 983091394-2003232. Have not heard back at all. The process seems very slow and non responsive. Please check the status and reach back out to me on how to receive compensation. Thanks

    Emma F from PA
    Review Received: October 2, 2023
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Have not finished our experience yet,don't appreciate all the paper work!

    Maryann from PA
    Review Received: September 30, 2023
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    7 out of 8 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    I fell on De3, 2023 in Mexico and sent all documentation I was asked to provide, and still no money? I am leaving on Nov12, 2023 for my yearly vacation!

    Danny W Kemp

    Danny W Kemp from ON
    Review Received: September 26, 2023
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I called and told technician that my passport was stolen
    She checked with her supervisor and told me what to do
    And what receipts to save and how to file the claim when i got home and yes it would be covered
    I did it all but claim was denied
    I am very disappointed!!!

    Donna from MD
    Review Received: September 25, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Just confusing because the claim is filed with a third party. They are more difficult to contact.

    Anne from FL
    Review Received: September 25, 2023
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    2 out of 2 people found this review helpful