Trawick International Travel Insurance Reviews

Claim has been filed on July20 2025. Today is September 27 2025 , claim has not been resolved and no additional requests have been made by ins, co. I was told on the phone that it will take 60 business days to consider claim. Do they really believe that it will be possible to get any additional info (if it needed) after 3 month? or it just tactics not to pay it.

Im not really in a position to complete this survey as I am trying to get copies of all my airline receipts to submit to my claim officer.

I was diagnosed with lung cancer weeks before this trip. My doctors reccommended not to go, whic broke my heart and begin treatment immediately. Trawick was excellent. I provided all the required documents to cancel for medical reasons and they refunded the insured amount very quickly with no issue. I hope to replan a version of this trip in a year as long as my doctor says OK and I would use this insurance company for every and any future trips.

They were not helpful in filing the claim . They were vague and the computer would not acknowledge me and they refused to help, just told me to do it the old fashion way. I called twice found a more friendly and helpful person and got a partial submission made so I could have record that I was making the claim. I am now waiting on medical bills from the hospital and will then complete the paperwork.

We were unable to go on our trip due to illness. We did file a claim and submitted all documents requested. We have not heard any update on our claim. We have been in contact with Surego. So far we rated low, due to lack of communication.

Trawick was responsive and prompt but the company’s partner Surego was totally unresponsive to multiple queries as to the status of our claim. I would reconsider signing again with Trawick because of Surego.

My claim was paid in full. The process, however, was not easy due to the portal they use for gathering the materials they want. The online system is difficult to use and not clear. Once submitted, there was no interaction other than acknowledgement that information was received. I finally called them. The person I spoke with was polite and helpful but had to refer me back to the online system. My impression is that they do NOT want to talk to the customer but rather interact at arms length and beyond. I'm glad the claim was paid...it should have been...however, I may select another carrier the next trip.

Unfortunately we had to cancel our trip because of my illness. It was very cumbersome to provide all that was needed to support the claim and there were thigs that seemed redundant. It was difficult to get any information from the company that processes their claims. It has been approved but I haven't yet received payment. I've inquired but have heard nothing. We have another trip booked and have purchased insurance with another company.

Claim was filed before cruise was to start but to date we have not heard back with a claim number or instructions on how to get reimbursed for the canceled cruise which was due to medical issue? When I reached out to follow up I was told the claim number and instructions would take 6 weeks for an adjuster to contact us! So just be patient and wait.

We filed two medical claims during our 3 month travel. The claims are managed by an outside claims company. The requests for documentation are completely unreasonable. With both claims, we were asked to show complete trip itineraries, flight information, ALL travel receipts, detailed medical provider documentation not just the provider’s summary notes, detailed invoices, receipts showing bill and proof of payment, copies of credit card payments, and more. They want you to provide all this within 20-30 days even though we were still traveling. The requests for additional documents persist even after you provide the documents. Then they charge a $100 deductible per claim. The claim process drags on for many weeks. I was very disappointed. Clearly the claims management process makes the process so arduous, the company hopes you will give up and drop the claim. The claims process is very unreasonable.