Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    waiting final approval on claim - had to cancel due to spouse injury due to a fall. Customer service has been helpful answering questions to help me file claim

    Judy from TX
    Review Received: August 16, 2023
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Excellent customer service! I was in the hospital for one week in Thailand, and they were extremely responsive to my phone calls and communicating with the hospital insurance provider. They checked on me via text and email to make sure I was okay. Really exceptional service.

    Rebecca from NY
    Review Received: August 16, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Judy from NY
    Review Received: August 14, 2023
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    0 out of 0 people found this review helpful

    I am completely satisfied with the process & outcome.

    Trawick International policy: Safe Travels Explorer

    I filed a claim on July 17th and have not received a reply yet. Just a replay saying “we are extremely busy now so you may not hear from us right away”.

    Nancy from NY
    Review Received: August 1, 2023
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    18 out of 18 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Daughter became I’ll physician write note sent in the receipt for hotel charge. Now asking for additional information even through what I sent was very complete. Just think your asking for more detailed information from the physician, which is hard to get because now I have to make another appointment with the doctor. Quite frustrating

    donna from FL
    Review Received: July 31, 2023
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Up to this point it’s been great, having piece of mind pre, during and post trip.

    We shall see how the claims process proceeds.

    First day of travel, so many delays that American Airlines could not get us to our destination, impossible. As a result, we were forced to rent a car and drive to our destination in Key West.

    We are asking for reimbursement for rental car in our claim.

    Charles from CO
    Review Received: July 29, 2023
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    4 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Pam from TX
    Review Received: July 28, 2023
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    3 out of 3 people found this review helpful

    You exceeded my expectations. The claim submission was very easy. My claim was processed quickly and my payment was received in just a few days. Thank you!

    Trawick International policy: Safe Travels Journey

    I filed two claims. One for Vantage Travel cancelled trip. Another for my wife's medical issues before the trip. Not clear whatb is up with either and no indication of time to get refund.

    Ronald from CA
    Review Received: July 22, 2023
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Dean from CT
    Review Received: July 20, 2023
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    11 out of 11 people found this review helpful

    Many many weeks since I filed a small missing baggage claim and still no payment. No communication about the status of my claim. I have been using Square Mouth for many years with no claims - this is my first claim...but I will now look elsewhere for my travel insurance. Dean Grande

    Trawick International policy: Safe Travels Voyager

    I have purchased many policies through Squaremouth and with Trawick specifically.
    This is the first time I have filed a claim and it is not going as expected.
    It is taking a great deal of time and I have yet to understand why the claim is not eligible.

    T from NM
    Review Received: July 18, 2023
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    19 out of 19 people found this review helpful