Trawick International Travel Insurance Reviews

I had an accident on November 1, 2022. I went to Lee Health Care and learned, after several xrays, I had broken my wrist in a fall from a towtruck. I was in the little jumper seat behind the driver. He opened the door for me to get out and my foot caught on the small running board causing me to fall 4 feet onto the pavement. I put out my hand to break my fall. Lee Health accepted my insurance with Trawick and referred me to an Orthopaedic surgeon. They put me in a sling until I was able to see Dr. Skinner at the Institute of Orthopaedic Surgery in Bonita Springs three weeks later. At that time further xrays were done and it was determined I needed a brace but no surgery. In that the Institute did not recognize my insurance, I had to pay them directly but in contacting Trawick customer service they said to do so and submit all the necessary paperwork.

I had to go back to the Institute the end of December and learned that the break had healed but I had severe nerve damage in my hand and carpel tunnel. Dr. Skinner said I may need surgery but had 6 months to determine this.

In that I was going to be back in Canada the end of April, I arranged to see a Neurologist in Canada, as soon as I returned. He was able to determine that some improvement had been made with exercises I was doing but thought I still had damage which might require surgery and in his opinion I had a year from the date of the accident to do this, if necessary. He referred me to an Orthopaedic surgeon in Canada. My hand has responded well to exercise and right now, I’m hopeful no surgery will be required. All of this in Canada was not part of my claim.

However, I have never been reimbursed by Trawick. I have spoken to many customer service personnel and all I’m told is that my claim is in process! My last correspondence was May 30/23, at which time I was told they would get back to me in 15 business days. They have not! I called again in June and the customer service rep wrote a detailed note while I was on the line. She said they were waiting further medical reports. This is what they say every time and there are no more medical reports. I supplied all the medical information (originals) when I submitted my claim in December. I contacted Lee Health in June to be sure they had supplied all the information they had on my case and they had. They had nothing further to submit and didn’t have a request for more. I contacted the Institute, also in June, to see if they were requested further information and they had been in April and faxed all the information they had, which was exact copies of the originals I had submitted. They have not had any further requests.

The total claim is for $447.99 US and it is now going into the 8 month since my accident. I can’t get to speak to a supervisor. I can’t produce medical records I don’t have nor does Lee Health or the Institute of Orthopaedic Surgery.

It is the time of year to be securing insurance for my 6 month trip to Florida in November. I belong to a Canadian Club with 200 members and all were quite interested in my buying my travel insurance in the US and are awaiting to hear my findings. I realize my mistake was not going to a specialist whom was in the Trawick Network but when I needed to see surgeon, I never thought to be sure the referral was in the same Network. I just wanted to be treated.

It was an accident. I need someone to check into this, as I’m so disappointed in the service I have received from Trawick and concerned about purchasing again. If I the been charge had been much more, because this is taking too long to be settled, I’d be in financial hardship. I’d appreciate any help you can provide in getting this claim completed.

This is the first time I’ve had to use travel insurance for an accident in all the years I have been purchasing insurance, I feel badly that this occurred so soon after I arrived. I needed my car which had to be towed to be fixed and never expected to have an accident.

I’d appreciate any help you can provide. I can always be reached at this email; susken@shaw.ca or by phone at 604 531 9125. Thank you, Susan Keeping

I filed a claim a week ago and have been waiting patiently for the claim to be processed. I should be able to give a better evaluation once I know how long it takes Trawick to process the claim and refund me.

I opened a delayed luggage claim. Unfortunately, I lost the receipt for the purchase of necessities until my luggage was located and delivered. I am still waiting for a response from Trawick to determine if my credit card statement and itemized list will be sufficient for reimbursement. Maybe I was unclear about the need for receipts to receive the luggage delay reimbursement but the communication process has been slow.

My wife and I contracted covid on the last 3 days of our Caribbean cruise. Ship's doctor claimed that antivirals (which are free in the USA) were not covered on our US registered ship while in international waters.

Trawick covered the $750/person fee for injecting the anti-viral.

Our trip did not go as planned. The airline mishandled our luggage, which resulted in missing a connection flight and us being without our bags for 2 weeks - spending countless hours on the phone and trying to figure out how to get our bags, all the while being falsely assured our bags would get to us soon. Not all the interruptions we faced fit neatly into the insurance claims categories, but I'm hoping Trawick can help make up for some of these issues. We didn't technically miss going on the trip - but it definitely wasn't what it should have been.

I previously used another insurance policy on previous trip of less value and paid more with Trawick plus taken much longer for simple $1,000 claim.
I had accident and never allowed to fly again. I paid close to $300 in insurance and just asking for $1,000 airfare—not even for trip.

I filed a claim and have not heard a thing