Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    I had to cancel the trip due to illness, sent an inquiry asking if I could receive a credit to use the policy for an upcoming trip, provided proof of my cancellations and have not heard back.

    I received only an acknowledgment that my submission was received, that I would be contacted but have not heard from them since.

    William from NY
    Review Received: June 1, 2023
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    20 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    I just filed the claim for our trip that we had to cancel due to an injury to my husband. Prior to the cancellation, I had to call Trawick a few times to increase our coverage as we make payments. Each time I called, the person I dealt with was pleasant and handled my situation properly.

    Joyce from GA
    Review Received: May 29, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Tom from IN
    Review Received: May 28, 2023
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    10 out of 10 people found this review helpful

    Claim was sent in May. Still no settlement on this claim. Terrible customer service. Nationwide/Trawick is not on my side. Will never use them again.

    Trawick International policy: Safe Travels Single Trip

    I experienced "baggage" loss and damage that was non traditional, that is, not on a common carrier. The loss occurred during a raft **** on the Colorado River in the Grand Canyon. The website is set up for on-line filing of losses and my case didn't fit the format. I contacted Trawick and they sent an electronic form to print and file, along with a letter of explanation providing information that was not asked. Customer service has been clear and timely, albeit anonymous. This claim is in the early stages.

    Lewis from HI
    Review Received: May 20, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    i was not able to take the trip and filed a claim. i submitted all documents but havent heard anything about the status. i requested info but got a automated response that they are running behind. so i am still in limbo.

    Debra from WA
    Review Received: May 20, 2023
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Larry from CA
    Review Received: May 14, 2023
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    6 out of 6 people found this review helpful

    Claim was paid with no questions asked, even though I could not provide all the information requested on the claim form. I nevertheless submitted a lot of information, and it was very clear that my trip cancellation was for a covered reason.

    Trawick International policy: Safe Travels Explorer

    My husband’s mother died two days before our trip. We had to cancel the trip, and we sent in all the paperwork to your company for a full refund as per the policy requirements. All we received back was an automated response stating you were too busy processing claims to get back to us in a timely manner. When I sent a second email asking about the status of the claim, I received the exact automated response.

    Barbara from VA
    Review Received: May 14, 2023
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    34 out of 34 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Steven from IL
    Review Received: May 14, 2023
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    1 out of 2 people found this review helpful

    I submitted expenses for over the counter products purchased as a result of my wife's illness on our cruise. These were not covered and no explanation was offered. Additionally, if I had purchased these supplies on board the ship vs. at a CVS at a port, the expense would have been about triple what was submitted. Please provide reimbursement for the OTC expense.
    Thank you.

    Trawick International policy: Safe Travels Explorer

    Patricia from NM
    Review Received: May 10, 2023
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    1 out of 2 people found this review helpful

    At first using the website was confusing but once that was mastered I felt comfort. I would have liked to know what parts of our claim was paid and what was not covered since the amount received was less than what we submitted….though I’m ok with the amount basically.

    Trawick International policy: Safe Travels Explorer

    We filled a claim over a week ago and have not had any interaction regarding it yet...

    Edward from MD
    Review Received: May 10, 2023
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    6 out of 6 people found this review helpful