Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,003
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AVG. MONTH
633
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    Meagan from SC
    Review Received: May 8, 2023
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    5 out of 5 people found this review helpful

    I sent my claim via email as was listed as an option on the claim form. I received confirmation email of receipt but nothing else. I had to call in after a month of no communication to determine the status of my claim. I never received a claim number, but they were able to locate my claim with my policy number. My checks arrived 2 weeks later. This is why I gave 4 stars. If they want you to file your claim online, they should state that on the forms you need to print and fill out.

    Trawick International policy: Safe Travels First Class

    Obtaining insurance quotes, comparing policies, and purchasing a product is very easy using Squaremouth. In 2023 I filed a claim for trip interruption costs and it was paid in full within 3 weeks. I have been using Squaremouth for the last five years.

    Yvonne from AK
    Review Received: May 7, 2023
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I submitted a claim on 4/13 and I have not heard back from them. I sent an email requesting an update three days ago and have still not heard from anyone. I’m not happy

    Amy from UT
    Review Received: May 4, 2023
    Was this review helpful?
    13 out of 13 people found this review helpful

    Review Updated: 06/01/2023

    The claim form was difficult to use, and only allowed one page per topic. I needed to send more than one page. My claim was paid in full, for which I am very happy. But the communication was poor. The company did not respond to my inquiry about my claim in a timely manner.

    Trawick International policy: Safe Travels Journey

    Christopher Culp from IL
    Review Received: May 2, 2023
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    1 out of 1 people found this review helpful

    Handled very nicely thanks!
    Chris and Nancy

    Trawick International policy: Safe Travels Journey

    Spoke with customer service before filing claim. He was helpful.
    Filed claim with Coordinated Benefit Plans LLC as instructed on April 8 so it will be 3 weeks on Saturday. They sent an automated email response. No news since.

    PK from MI
    Review Received: April 27, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Had to cancel trip due to husband's death. Had some difficulty getting through the automated phone system. Once able to talk with live person, I was sent the necessary paperwork to complete for Nationwide-who was very prompt in paying claim.

    Annette from PA
    Review Received: April 26, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    This is my second time purchasing this insurance and the first time submitting a claim. I am happy with the way they handled and will be choosing again in the future for my next trip.

    Chung from MA
    Review Received: April 25, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    PD from WA
    Review Received: April 22, 2023
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    4 out of 4 people found this review helpful

    We filed the claim a week after returning home. To our surprise, the check came in the mail two weeks later. Awesome.

    Trawick International policy: Safe Travels Explorer

    I found the online claim form difficult to use. After I had attached all of the documents requested, only two of them were actually attached. I then sent an e-mail with the missing documents. I called Customer Service who told me they could not check to see if all of the documents were received. Several days later, I received an email requesting the additional documents I had already sent. I attached the documents again. I received my check within two weeks.

    GLORIA from MN
    Review Received: April 21, 2023
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I am so thankful and grateful for the 24 hour travel assist since I ended up breaking my ankle while on my trip and the service was perfect with bringing me back hime with a nurse on plane. I want to continue to thank and thank for the while service.

    Ira from CA
    Review Received: April 21, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful