Trawick International Travel Insurance Reviews

Making a claim was actually somewhat difficult. There was no link to the online form in my email or policy. I had to call the number and listen to the automated message to figure out where to go online. Then, the form didn’t allow me to register. So I had to call again and learned that the online form is messed up, and that I was supposed to move forward without registering. I haven’t heard anything yet about my claim which was filed 2 days ago.

I have filed a claim and I’m waiting to hear back.

This inquiry is somewhat premature. We experienced a trip interruption due to an accident my wife suffered and filed a claim a couple of weeks ago. It has not yet been processed so I cannot yet provide any meaningful information on my satisfaction with the coverage.

My contact with agents has been positive but all they did was direct me to the Trawick website for claim material.

If the claim is not accepted I can see no reason to purchase this type of insurance in the future.

I was instructed to file my claim "trip interruption" online, it is unclear how to create an account ID and the ID number (other than policy number) was not included in my policy card/confirmation.
To create a claim account, the ID number must be followed by a dash symbol followed by the policy number.
Such information was only made available when calling the helpline, which was very helpful.
Claim was filed on 18 Jan, it is not certain how long will it take for the claim to get processed. I haven't heard back from claim dept since 18 Jan.

Comparing plans and choosing one was fairly clear. Printing the policy and finding the policy numbers on the documents was easy. Filing a claim for damaged, unusable luggage was a little complicated. Having to file with the airline carrier first and submit their response was a tedious process having to scan, copy, save, upload various documents, photos, receipts, all different for both companies, including completing the Trawick forms as well. I guess I didn't read the "fine print" about having to contact "primary" insurer first . I thought that meant another travel insurance company we had subscribed to (none of which we had), not the airline we flew on. However, each submission to Trawick received an auto reply acknowledging receipt. Their messages had explicit instructions, albeit involved. American Airlines responded quicker, with less hassle, and paid without question. Their check arrived as promised in a timely manner. I notified Trawick that the claim had been settled outside their venue. Never heard back from them after that. Realizing the process now, I still would use Trawick again.

Awaiting a credit from Trawick for insurance that was cancelled and not used.

I filed a claim on-line two days after I returned from my cruise. I had medical expenses due to Covid.

I contacted customer service and everyone was very nice, each to understand and made filing my claim very easy.

It's been almost a week since I filed my claim and I haven't heard anything so I'm unable to give a review about how that was handled.

My trip was cancelled by the tour group about a week and a half before departure. I have submitted a claim and was told it could take up to 90 days to receive a decision. I am currently waiting to hear back.

Claim/Policy Number: 982797969-1748791
Member Name: Brittany Stapp
Member E-mail Address: brittany.margarette@gmail.com

Any questions I had they would not answer. They said just fill out the forms and we will get back to you .