Trawick International Travel Insurance Reviews

The airlines resolved the issue so I didn’t have to file my claim.

This claim was handled well, quickly and accurately because I had all the receipts, doctor letters, and credit card statements handy before I sent in the claim form so I only had to upload info once online.
Suggestions:
1. It's very stressful regarding getting the claim in super fast (as there is a short filing deadline), especially when you've just been in the hospital and even more when you don't yet have all the receipts for the claim. Suggestion - the ability to file an initial claim without all the details (even total amount) and SAVE it in order to get the timestamp of filing, and then once you have everything, click "SUBMIT".
2. Until then, you should email their support desk to let them know when you will be able to file. You only get one chance to send in the initial form, and if anything is missing, you either don't get reimbursed, or they will ask you for documentation eventually, delaying your claim check.
3. The submittal form could be improved with better FAQ / help on each section, especially if only part of the trip was booked via a travel agent. I had to speak to a live support agent instead. The support team is excellent and responsive via phone or email.
4. Would be handy if there was a way to see where the claim was in process via the web site cbpconnect. You can find out by calling Nationwide and they are quite responsive on the phone. But the cbpconnect site, when you select View All Claims, shows nothing and has the message "Please Note: New claims received by CBP will not be viewable on CBPConnect until processed." This isn't true as they still don't show even after processing.

Review Updated: 01/04/2023

Claim was processed as expected, and within a reasonable time after I contacted them a few days after submitting the paperwork. I am satisfied with the results.