Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,018
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AVG. MONTH
630
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    It was easy to purchase the policy. Unfortunately we had to cancel the trip due to both of us contracting Covid.
    We have submitted a claim and are waiting to receive our refund. I will update when more information when claim results are in.

    Diane from NY
    Review Received: October 24, 2022
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I received reimbursement for flight as you suggested and sent you a copy of the check however no further contact made.

    Jeanette from CA
    Review Received: October 21, 2022
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Mort from WA
    Review Received: October 21, 2022
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    0 out of 0 people found this review helpful

    The claim's process went well.

    Trawick International policy: Safe Travels First Class

    I have emailed in attempt to file a claim, No response yet. I attached all the necessary information in the email, so I look forward to getting this processed.

    Tamara from NM
    Review Received: October 18, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Policy was very comprehensive and straightforward, very easy to purchase and feel protected for the unexpected events.

    Emily from MA
    Review Received: October 17, 2022
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have filed a claim due to the flight delayed in June, it is yet to have any reply from Trawick. Thank you.

    KIA KIE from AZ
    Review Received: October 17, 2022
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    11 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had to cancel my trip due to covid so I made a claim on Mon Oct 3rd.
    I called the tel No to make my claim. I was directed to the claim website. There was no option of talking to a live person.
    It took me over 2 hours to fill out the claim requirements.
    It was accepted and I got an e-mail message saying that all claim representatives were very busy.
    It is now Oct 15th and I have heard nothing back.
    So all in all. a pretty negative experience.
    Geoff Nicklen.

    geoffrey nicklen from NJ
    Review Received: October 15, 2022
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    11 out of 11 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I have received a standard response that my claim has been noted but that it will take a long time to respond.
    I haven’t heard anything else since.

    Sabine from MO
    Review Received: October 13, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    We had to can our trip due to my husband's worsening dementia and balance.
    I thought the some of the documentation that was required to submit the claim was cumbersome and redundant.

    Linda from MI
    Review Received: October 13, 2022
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had to cancel my trip. I filed for a refund before their "change your mind for any reason by 04/04/2022" deadline. I spoke with a Trawick representative on 08/22/2022. Trawick reviewed my case and misinterpreted it. I followed up with email attachments explaining the whole thing. It was very simple. I still haven't heard from them or received my refund. We're talking $120.92!! I will never use Trawick again.

    PS: Not sure what "Zero Complaint" is. I HAVE a complaint. If you can help, I'd be grateful.

    Carol from MI
    Review Received: October 13, 2022
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    13 out of 13 people found this review helpful