Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,018
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AVG. MONTH
630
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    Howard from NC
    Review Received: October 1, 2022
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    0 out of 0 people found this review helpful

    A little slow but claim amount matched our actual added expenses

    Trawick International policy: Safe Travels Journey

    Paul from TX
    Review Received: October 1, 2022
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    0 out of 0 people found this review helpful

    Slow and poor if not zero communications. I wonder who the customer is here, this company could use a customer service class. I'm literally speechless on how bad we were treated.
    Wow, terrible insurance experience, in the end they sent is a check for the claim we made, we can only assume all is good and they agreed because we have heard nothing from them in more than 2 months.

    Trawick International policy: Safe Travels Voyager

    Jill from IL
    Review Received: September 26, 2022
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    1 out of 1 people found this review helpful

    The submission process was easy and I got a check in the mail a few weeks later for the correct amount.

    Trawick International policy: Safe Travels Voyager

    I have heard nothing back from Trawick regarding my claim.

    Kerrie from NH
    Review Received: September 26, 2022
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    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Really easy to purchase online. Offered exactly what we needed to cover us for a Transatlantic cruise.

    Now, after a 7 day baggage delay, we file a claim....a week ago. We could not talk to a person and had to file the claim with a third party. It's only been a week, but no acknowledgement of the claim or any follow up on their part. A bit disappointing.

    If they do meet their obligation and pay for my baggage delay per their policy, we will be happy and do business with SquareMouth again.

    Drew from VA
    Review Received: September 26, 2022
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    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    hershel from PA
    Review Received: September 26, 2022
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    0 out of 0 people found this review helpful

    it took a long time to get a negative response

    Trawick International policy: Safe Travels Voyager

    I filled my claim in May and I'm still waiting for resolution. Several phone calls and emails without resolution. I don't seem to hear from them until after I call to find out mt status. It's been about four months.

    Michael from FL
    Review Received: September 25, 2022
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Squaremouth was great to work with and efficient. We just hope Trawick will be great and refund our money because my husband had emergency back surgery.

    Doris from MT
    Review Received: September 21, 2022
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    5 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    you were there when we needed you.

    Alan from SC
    Review Received: September 20, 2022
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    3 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Kenneth from CT
    Review Received: September 19, 2022
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    0 out of 0 people found this review helpful

    I have yet to receive any confirmation or correspondence from Trawick concerning my claim made 6 weeks ago