Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,021
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AVG. MONTH
629
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
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    308
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  • Trawick International policy: Safe Travels Voyager

    I was not getting any response from them. I contacted Squaremouth and was helped immediately and just received my payment today.

    Kathleen from CO
    Review Received: September 6, 2022
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    14 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very slow response time on their end and when I finally heard back from them they’re requiring duplicate information

    Nancy from MI
    Review Received: September 5, 2022
    Was this review helpful?
    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I did not go on my trip as I broke my wrist before departure. I received partial refund from Vacations to Go and several form letters from Trawick during and after filing claim. No response to my correspondence. I called Squaremouth and have a phone meeting. Scheduled for next week. Not very happy with Trawick response to date.

    RS from WA
    Review Received: September 5, 2022
    Was this review helpful?
    16 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    John from SC
    Review Received: September 4, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

    My only real complaint was the insurer (Trawick Int) saying they would respond within 48 hours to a written inquiry after a few months of no information and then taking weeks to actually reply. Not particularly impressed with insurance that paid out less than I paid for the insurance on a well documented $ loss after a maintenance issue flight delay caused us to miss the full first paid day of our trip.

    Trawick International policy: Safe Travels Voyager

    Absolute worst claim experience I have ever had......60 days to even look at the claim
    Can't keep blaming Covid
    Needless to say I did not use you for my trip insurance for next year as I have already booked and purchased from another vendor

    Curtis from WI
    Review Received: September 4, 2022
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    14 out of 15 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I contacted Trawick International through the internet and filed the claim for the cancelation of the trip. I sent all of the requested
    information and attachments that they needed to complete the claim filing. I have not received any information back from Trawick
    to date. That has been about 5 weeks ago that I submitted the claim. Please let me know what information is available on processing
    this claim. Thank you Eleanor Van Arsdall

    Eleanor F Van Arsdall from TX
    Review Received: August 31, 2022
    Was this review helpful?
    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Trawick uses a third party to process their claims and the the process is cumbersome and not user friendly.

    Joan from AR
    Review Received: August 30, 2022
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I can't rate this plan because I currently have a claim submitted. I will give a follow up after it has or has not been to my satisfaction. Previous policies through Trawick gave me comfort knowing that i would be covered if something went wrong and at a reasonable price, Now I will see. On this trip (cruise) something did. My wife tested positive for covid on day four and both of us were quarantined to our room for 3 days. Carnival did an excellent job with medical, guest services, housekeeping and room service. They did offer a Future Cruise Credit for the three days, but that is only on the fare, not total price paid, fare, taxes, fees and tips, which is about 30% of the 3 days total charges. My claim was submitted for the total of three days. Again I will post after, but I feel that there will not be a problem and everything will be done to my satisfaction.

    Gary from TN
    Review Received: August 29, 2022
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    6 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We could not go our travelled vacation on August 3rd because my wife had a an illness that her doctors recommended against travel. We filed a claim several weeks and have not heard anything regarding the claim because they stated they were very busy. Could you please let us know what is happening with our claim. Thanks.

    Liaquat Allarakhia

    Liaquat from FL
    Review Received: August 29, 2022
    Was this review helpful?
    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Trip canceled due to a positive Covid test prior to boarding ship. Claim submitted immediately however they are experiencing a “high volume” of claims so I’ve been waiting for a response.

    Catherine from MA
    Review Received: August 29, 2022
    Was this review helpful?
    7 out of 7 people found this review helpful