Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I processed a claim over four weeks ago and I still have heard nothing back yet. Every time I try to email they just say they have a high volume of claims.
When I submitted my claim in May I was told it would be at least 2 months before they could get to my claim. After 2 months they still indicated a backlog and had not reviewed my claim. I have not heard from them since. Not happy with this company.
Review Updated: 09/27/2022
They took months after I issued my claim. After I complained to Square Mouth they immediately refused my claim. I would not recommend using them.
I’m still waiting on someone to return my call and email on my claim. I am unable to speak to anyone and the process seems slower than normal
All the necessary information for the claim was filed in late March/early April (hospital bills/doctor bills, tour company invoice, etc.) and we finally received the trip reimbursement payment in mid-August! I understand travel insurance companies have been very busy, particularly with COVID-related claims, but our cancellation had nothing to do with COVID.
Haven’t heard from Trawick. No response to my claim.
The policy was very easy to get and the price was also very reasonable
It was easy to contact you to purchase the insurance, and to file the claim. I understand that it will take time, and I’m not in a hurry. The problem was only cancelled flight from Dallas to Houston, and had to stay overnight. I will use your company for quotes for future travels, and I will recommend it to others, just like it was recommended to me by friends. Thank you.
I notified Tradwick on 8/1/22 that I had Covid and my departure date was 8/4/22. As of today my claim has not been proceed nor have I received an update about my claim status
Our family of 5 trip back home was delayed by a snowstorm. Despite contracted coverage for delayed trip, Trawick International had only partially covered our lodging expenses ( paid only $500 of the $1896 we paid for lodging) without any explanation for denial for the rest of the amount. There was absolutely no communication from the insurance despite my multiple attempts to contact them. Furthermore, they took over 6 months to review the claim despite the fact that the claim was filed within 2 weeks of our return from the trip. My request to speak to someone regarding the denial also went unanswered.
Trawick International/ National Mutual is a shady travel insurance company- stay away!
I sent in all information for my claim over a week ago and still not have heard anything regarding it.