Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,021
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AVG. MONTH
629
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    Daisy from CA
    Review Received: August 28, 2022
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    1 out of 1 people found this review helpful

    I processed a claim over four weeks ago and I still have heard nothing back yet. Every time I try to email they just say they have a high volume of claims.

    Trawick International policy: Safe Travels First Class

    When I submitted my claim in May I was told it would be at least 2 months before they could get to my claim. After 2 months they still indicated a backlog and had not reviewed my claim. I have not heard from them since. Not happy with this company.

    Cheryl from WI
    Review Received: August 28, 2022
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    4 out of 4 people found this review helpful

    Review Updated: 09/27/2022

    They took months after I issued my claim. After I complained to Square Mouth they immediately refused my claim. I would not recommend using them.

    Trawick International policy: Safe Travels Explorer

    I’m still waiting on someone to return my call and email on my claim. I am unable to speak to anyone and the process seems slower than normal

    Corey from OH
    Review Received: August 27, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    All the necessary information for the claim was filed in late March/early April (hospital bills/doctor bills, tour company invoice, etc.) and we finally received the trip reimbursement payment in mid-August! I understand travel insurance companies have been very busy, particularly with COVID-related claims, but our cancellation had nothing to do with COVID.

    Joyce from OR
    Review Received: August 20, 2022
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    13 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Haven’t heard from Trawick. No response to my claim.

    Joel from NJ
    Review Received: August 20, 2022
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    The policy was very easy to get and the price was also very reasonable

    James from FL
    Review Received: August 20, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    It was easy to contact you to purchase the insurance, and to file the claim. I understand that it will take time, and I’m not in a hurry. The problem was only cancelled flight from Dallas to Houston, and had to stay overnight. I will use your company for quotes for future travels, and I will recommend it to others, just like it was recommended to me by friends. Thank you.

    E. H. from TX
    Review Received: August 17, 2022
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    11 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I notified Tradwick on 8/1/22 that I had Covid and my departure date was 8/4/22. As of today my claim has not been proceed nor have I received an update about my claim status

    Sheila from GA
    Review Received: August 15, 2022
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    21 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Our family of 5 trip back home was delayed by a snowstorm. Despite contracted coverage for delayed trip, Trawick International had only partially covered our lodging expenses ( paid only $500 of the $1896 we paid for lodging) without any explanation for denial for the rest of the amount. There was absolutely no communication from the insurance despite my multiple attempts to contact them. Furthermore, they took over 6 months to review the claim despite the fact that the claim was filed within 2 weeks of our return from the trip. My request to speak to someone regarding the denial also went unanswered.
    Trawick International/ National Mutual is a shady travel insurance company- stay away!

    Igor from NY
    Review Received: August 15, 2022
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    35 out of 35 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I sent in all information for my claim over a week ago and still not have heard anything regarding it.

    Mercedes from IN
    Review Received: August 15, 2022
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    6 out of 8 people found this review helpful