Trawick International Travel Insurance Reviews

There is no clarity on process for filing a claim for delayed baggage or lost baggage. Aer Lingus Airline has refused all communication with me (and many others) since my bag was lost. Aer Lingus web site clearly states that if I had private insurance I should file my claim(s) with them (you) however your customer service stated that you are secondary insurance and Aer Lingus must act first on each claim (delayed and missing baggage). This contradiction is frustrating and compounded by Aer Lingus' total lack of communication. Square Mouth should take control and work with Aer Lingus to provide me with a reasonable solution. The burden should not be on me, the customer to both the airline and the insurance companies. A very bad and stressful situation during my trip has only been exacerbated by the roadblocks I now face since returning home. If anyone can help me I would appreciate it very much.
Sal Mattimiro
571 246-1718
salm624@msn.com

I'm disappointed in the lack of accessibility to report and file claims with Trawick International during an emergency on my last overseas trip

We just submitted the claim by mail since our travel to the cruise was interrupted by weather and we missed our connection. We had to travel on a train without our luggage to meet our ship before departing. Four days without clothes, etc. My rating will be not so much on buying a policy; but rather how well the follow up is.

The 24 hour assistance wasn’t much help. I needed clarification on my benefits and all the customer rep said she can do is read the policy verbatim. That wasn’t much help

Had to cancel due to positive Covid test. Filed a claim on July 20Th and received an email that it was received. I called the company on August 3Rd and was told that it could take up to 60 days for processing. Not sure if buying travel insurance is worth the money because I was told that if we get cruise credits the insurance company will be deducting that amount from our claim even tho we may not be able to get the same type of cruise we had booked. We bought the insurance because if something happened we would not be out the money we spent. Hopefully we can be made whole once everything is processed. 60 days is a long time to wait for answers.

United placed a Firearms Embargo prohibiting any firearms going to/from Johannesburg & Cape Town. Flight was cancelled at 11:45 PM ET. The embargo was put into effect 40-45 mins after departure from DFW(1st flight of 3). United could not reroute due to available seating as well as a lack of required firearms permits from other countries. United would not allow us to travel to Johannesburg without firearms but allowed us to fly to DFW without firearms after telling us that passengers had to go with baggage/firearms. App has been wiped of records by United and all information is deemed confidential. Trip canceled and seemed to never exist.

We have filed an insurance claim with Trawick & Nationwide and have not been contacted since submission, outside of automated responses that they are receiving extremely high volumes of claims, that was over a week ago. Not sure of coverage or reimbursement at this point. Everything was out of our control, but we get to suffer and pay for the consequences. It's been a wreck. Perks of incompetent airlines and post Covid travel. Now we see if the insurance company acts like the airline companies.

I would like to see more transparency and clarification on what is NOT covered in the policy before purchasing travel insurance.

I am hopeful that my claim will be accepted and I will be reimbursed for the medical expenses I incurred while in Canada.

I had to cancel to trip due to medical reasons. Trawick referred me to Nationwide the underwriter. Filled out the forms and submitted them about 6 weeks ago. Have not heard from anyone since. They did warn of long delays in processing. I am disappointed that this claim may be months in being paid. It seems an underwriter like Nationwide should be more able to deal with the workload. I suspect they don't want to spend the extra money on processing as it is a non-revenue generating activity. I feel they are making no added effort to pay claims in timely manner.

Unhelpful

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