Trawick International Travel Insurance Reviews

We will not be using Trawick on future trips.

In February 2022, we were advised by Seabourn that the ship would not be ready so we called to get a refund for the insurance we paid. We were told we needed to file a claim.

2/25/22 filed trip cancellation claim as we were instructed.

5/17 received an email saying we were not eligible to get reimbursement.

5/18 I sent another email saying we had requested a refund of our insurance premium.

Still have not received an email back.

It took awhile to reach Customer Service, but when I did the agent was friendly and helpful. She advised me on which form to use for my claim and what documentation would be needed. I filed my claim the same day by email, with attachments. I immediately got an auto-response saying they had received the claim and that they process claims in the order received. It also said that, due to high claim volume, it would take awhile to process it. It's been one week and I am still waiting for further response. Wish me luck!!

-- Katherine Williamson

Very slow to respond and their online claim form is unclear. It would benefit from being restructured for each type of claim.

Taking 60 days to process claim. Way to long.

I originally purchased the policy when the numerous flight cancellations were big news in June and was worried that a delay or cancellation would ruin my trip entirely. Well, we only had two slight airline delays, but made it to our cruise destination in Tahiti on time. We had to have proof of testing negative for Covid to board the cruise ship and tested negative at LAX, so all was good. On day 3 of the cruise, my husband came down with Covid! We were told we could not leave out 188 sq ft stateroom for the duration of the voyage (5 days).
I have filed a trip interruption claim and I'm waiting for Trawick to contact me regarding the status and any further details I need to provide. I just filed it on June 24 and received an email on June 25 that they are backed up with claims and will process in the order of receipt, so I'm hoping they get to my claim in the coming week.

I signed up in April and in May my child injured his finger in Malaysia and was hospitalized in an emergency... I have filed a claim with trawick in June but have not heard from them yet. I would like to know what is going on now, even if it is by email.

Submitted a claim months ago and still don't have it.

I submitted a claim but it doesn't show up on my account because it is pending. I would feel more assured of its receipt if the account at least said "pending" instead of "no claims". I am also not convinced that the claim I submitted is the claim that was received in that I had no option to save an in-process claim but still needed to write the claim over several days. I'm not sure what the computer saved or not. I took screen shots of what I think got submitted.

All that is to say I'm not confident in the process of filing a claim so far. Even a follow up email from Trawick to say it had been received or even an inkling of how long it might take to get processed would be helpful. In this era of heightened insecurity, any touchstones along the way would be helpful.

I made a claim and it’s been over a month and I have heard absolutely nothing