Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,049
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AVG. MONTH
627
Total Reviews
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SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    Filing a claim is somewhat difficult & not self explanatory. Trawick customer service line is nonexistent. Filed claim three weeks ago; haven’t heard anything.

    Nancy from IN
    Review Received: June 28, 2022
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Deborah from TX
    Review Received: June 26, 2022
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    0 out of 0 people found this review helpful

    Communication from the provider was less than perfect. I never received direct responses to questions, only form/automated responses. The claim process took longer than normal, but that was because of a huge influx of claims due to weather events and COVID. Just one responsive email could have alleviated my concerns about my claim. Squaremouth was helpful in this regard.

    Trawick International policy: Safe Travels First Class

    The purchase of the policy was very easy. The ability to file a claim is non-existent. The website to file a claim does not function. You can not register on the site to file a claim. I have communicated via email with Trawick and they say to use the website. However, the website does not function. You can not register on the site to file a claim whether on my iPhone, iPad or PC Desktop.

    Stanley from PA
    Review Received: June 25, 2022
    Was this review helpful?
    17 out of 18 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Linda from CA
    Review Received: June 25, 2022
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    0 out of 0 people found this review helpful

    I am still waiting for my refund. I have sent the necessary paperwork, and there is no number to call, my login does not work, they tell me I don't have an account. It's frustrating and I reply to the Trawick emails and get no response either. CAn someone call
    909-921-8888

    Trawick International policy: Safe Travels Voyager

    Caught Covid January 2022 and my flight back to the USA was interrupted for a few days. Eventually got home and filed my claim. Took about 4 months, but got it all back plus interest.

    Ann from CA
    Review Received: June 22, 2022
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Still not paid claim since January. Filed a zero complaint report, but still have not received payment.

    Trawick's customer service is not helpful. They just shrug.

    Michael from CA
    Review Received: May 30, 2022
    Was this review helpful?
    50 out of 51 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Please call my about my claim 1409107

    I have heard nothing and I files on April 3, 2022
    Kim Todd
    7623238444

    Kim from GA
    Review Received: May 27, 2022
    Was this review helpful?
    44 out of 47 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Trawick will not honor my claim because I did not provide baggage claim ticket for delayed golf clubs. I provided copy given by Aer Lingus but original was removed by airline on return trip

    J from VA
    Review Received: May 27, 2022
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    30 out of 30 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    It has already been over 8 weeks since I filed the claim. Trawick is saying they have high volume of claims and I only get an automated message. When I call the customer service, they had said the claim will be processed in 60 days, but I have not heard anything.

    Venkatesh from TX
    Review Received: May 17, 2022
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    38 out of 38 people found this review helpful
    Trawick International policy: Safe Travels First Class

    It took about 3 months to receive my payment but they had a lot of claims at the time because of weather and airline issues. Other companies were taking almost that long as well. I am happy with my payout and the process was easy. They also paid some interest because it took so long.

    Mary from PA
    Review Received: May 17, 2022
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    38 out of 39 people found this review helpful