Trawick International Travel Insurance Reviews

Already waited 8 weeks plus

I turned in a claim 5 days ago but have not heard anything, whether it was received or refused? Would be great to get a receipt indicating it was received.

Otherwise, we’ve had nothing but good experiences with Trawick/SquareMouth, thanks.

I canceled my trip to Peru due to medical reasons and doctors direction. I filled out and sent all medical documentation for a claim filed on April 14. And sent a follow up on May 9th due to NO RESPONSE, other than an automated email reply. It is May 12th and am still wondering about the status of my claim. Very upsetting and frustrated!

Sincerely,

Rufino

Filing a Claim with Trawick has been very frustrating and challenging! They want you to do everything via email; it it almost impossible to talk to someone on the phone. ... The Policy Number provided by Squaremouth is DIFFERENT than the actual policy number that they have on record for Trawick, which has created challenges in the Claims process. I have submitted my claim TWICE - once using the Policy Number provided by Squaremouth, once using the number that Nationwide/Trawick provided. It has been almost 6 weeks since I submitted my claims. Trawick sent an automated-email both times acknowledging receipt of my information, but i have yet to hear from an actual Trawick employee and my claim is still unresolved. When I try to check online for the status of my claim, their very frustrating online system says they have no record of my Policy number. Based on this experience, I definitely would NOT purchase a policy through Trawick again!

In mid-April Alaska Airlines was cancelling flights left and right due to staffing and poor planning issues of their own making. With a 2022.04.17 Alaska flight departure looming for our cruise, on 2022.04.09 I contacted Squaremouth to obtain answers to several questions that I had regarding my options and obligations under the insurance policy if Alaska Airlines did indeed cancel my flight that I had booked months earlier. Although cordial and friendly, Mark did not possess the knowledge to answer any of my questions, and instead referred me to Trawick.

The Nationwide Policy does not define the term "Exchange" (which is supposed to be defined) as used on page 17 subparagraph d) of policy.

I had some questions about how to file my claim. The first time I called, I waited for a representative for 25 minutes and then it rang to a voicemail. I sent an email to customer service, but never received a response. I called again the next day and got through right away and the agent was very helpful!

Filed claim about 2 months ago. They have done nothing with it, saying they are too backed up with covid cases.

During the emergency on the trip, they were terrific, keeping in constant contact and making arrangements.

I filed a claim do to mechanical failure on the vehicle i rented and have not heard a word or call back

Filed a claim and haven’t heard back from them. Not even a confirmation that it was received and it’s been 2 weeks.