Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,049
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AVG. MONTH
627
Total Reviews
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SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer

    I was able to go through different travel insurances and found that your price was the one for me, and it covered all my needs for travel. I will check your travel insurance prices on my next travel. Thank you for protection services.

    Selena from NY
    Review Received: April 29, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    I filed a claim with Trawick as I had to cancel my trip to Hawaii. My parents both died just days before my trip departure, and in fact, their funeral service was on the day of my scheduled departure. After submitting my claim, I received a message stating that they are backlogged due to the number of claims received. I tried to contact them again last week and since I believe this is an extremely long time. I received the same message from them. It has been 10 weeks since I submitted my claim.

    I am very frustrated by this insurance company. I had to submit a claim a few years ago to a different travel insurance company. My claim was taken care of and reimbursement received within three weeks.

    Deb from MN
    Review Received: April 26, 2022
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    35 out of 37 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I had to cancel my trip due to an accident, so I did not have a departure set.
    I had no problem using Squaremouth to find a travel insurance policy.
    I hope my claim with Trawick/Nationwide goes as smoothly.

    Linda from VA
    Review Received: April 21, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I would have enjoyed my trip, but my luggage didn't show up for 12 days after my take off date

    Peter Stanley from FL
    Review Received: April 21, 2022
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    5 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I filed a claim on 4/11/22 and haven't heard back from anyone. When I was stuck in the airport overnight I called the 24 hour claims service. They were not able to assist me with finding a hotel for the night or with booking an alternate flight. I am hopeful that my claim will be resolved but wish the claims communication was better!

    Julie from ID
    Review Received: April 19, 2022
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    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It would be great if the claims were processed as fast as the phenomenal customer service.

    Lisa from MN
    Review Received: April 18, 2022
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Contacted Trawick with claim information two weeks ago and have not had a response.

    Barry from PA
    Review Received: April 17, 2022
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    6 out of 6 people found this review helpful

    Review Updated: 08/26/2022

    Claim has been on going since April 1 2022
    I continue to get the run around.

    Trawick International policy: Safe Travels Voyager

    I was quarantined in Manila for suspiction of COVId. I spent 6 days there and had quite a bill at the end. I told my doctor there to contact you with her input.

    Carlyle from VA
    Review Received: April 17, 2022
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    7 out of 10 people found this review helpful

    Review Updated: 05/17/2022

    The claim has not been settled yet how am I to be determined

    Trawick International policy: Safe Travels Explorer Plus

    During our trip to Mexico, on March 12, 2022, I fell and fractured my left ankle and separated the tendon in my left foot. I was admitted to the hospital in Puerto Vallarta and had surgery the next day. Before I was admiitted I called the 24/7 emergency number and reached On Call International. They provided a case number and sent some forms. In hind sight I should have called the Trawick International number on my policy because the On Call International information was useless. When I did call Trawick after my release from the hospital, they didn't even know what On Call International was. The agent gave me a claim number but when I logged on to the website the claim wasn't there. I called Trawick and the claim had been entered under a previous years policy so a new claim had to be created. I just logged onto cbpconnect.com to check the new claim number and there are no claims listed so I guess I will be calling Trawick AGAIN when I am ready to pursue the claim. I haven't pursued the claim because I am waiting to see what my medical insurance pays towards the doctor and hospital bills. I filed a claim with my medical insurance after we returned home on April 1, 2022. Once my medical insurance responds to the claim I will start processing the claim with Trawick. Hopefully this will be resolved without any more frustration.

    D P from MN
    Review Received: April 16, 2022
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    16 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Good luck finding anything out from this company.

    Ms from SC
    Review Received: April 15, 2022
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    11 out of 14 people found this review helpful