Trawick International Travel Insurance Reviews

I’ll never use trawick again! I’ve been trying to file a claim since the trip didn’t happen because of covid for new year’s eve , kept sending emails and calls to file claim. I sent all the paperwork numerous times and now they’re saying I cancelled my policy when i never did! Why would i do that when i was trying to file a claim and they kept sending me emails that my claim would take time because of back up?! Doesn’t make sense and i’m still trying to fix this. Awful experience

File one claim never heard anything but they were behind with the claims after 15 days. Resubmitted the claim about 15 days ago, no answer yet after about 30 days

Filing a claim online as they prefer is not all that user friendly
I am 75 years old and I am not a computer whiz. Trying figure out what a PDF file is and where
it's located then upload to the online form not working for me
I mailed all the info to the address supplied
it also was not clear that all policy numbers required for filing a claim and going to the web site to download the manual information
was not that clear After an e-mail to Trawick I was told all numbers were on the insurance card and not the form from Squaremouth.
When I got the policy from Sqauremouth I printed where I was covered for Covid cancellation or delays
I tested positive for Covid on Feb 2 the day before my departure to Europe of course I could not go
Will be interesting to see how my claim is handled
As to Squarmouth the customer service was great as I talked with an agent of your since, I have VA health care
and it does not work out of the US I always purchase health insurance when traveling outside the USA
and have used Squaremouth many times
It was you agent that suggest the Covid rider I sure appreciate that assistance

Wonderful experience. We cancelled our trip ahead of time and we just had to send proof of cancellation to this insurance company. Within an extremely short period of time, a refund was entered with our charge company for the amount of insurance that we would not be needing. 5 star service.

I had to send a form to a company in Florida that operates under a name other than Trawick: Co-ordinated benefit plans, LLC on Behalf of Nationwide Mutual Insurance.

They have requested copies of checks or credit card receipts showing payments made to Exottica. Why was this not part of the original claim form? It looks like a way to extend and obfuscate the payment of claim.

I filed a claim, as our trip was canceled due to a positive covid test, and the airline was only willing to give a 50% refund. Its been two weeks since I filed the claim with all required paperwork, and the claim still has not been processed. So the timeliness has been an issue.

Took 3 months to get a response. We were robbed in Quito, Ecuador and our cellphone was taken. After waiting 3 months to hear from Trawick, our Safe Travels First Class policy excludes cellphones. What a joke! Waste of money and false sense of security with buying insurance from them, which anything common that can happen is not covered. Scam!

Our trip was cancelled by the cruise line (Holland America) Spoke with your agent on January 31st and he told me that I needed to send a copy of my credit card showing the refund from the cruise line which I sent to you on January 31, 2022. I have not heard back from you indicating that my refund has happened.
Thanks so much for all of your help

Carol McGuire

Filed a claim as the cruise company canceled our trip two weeks before we were to leave due to it's collapse. Crystal Cruises is in receivership I believe.
Crystal had told us they intended to refund our $14,000 but we were skeptical and went ahead and filed a claim on the grounds of cancellation due to default. Initially Trawick had told us to hold off to see if Crystal would refund our money but I wanted to file while the insurance policy was still within the dates of the trip.
So far Trawick (Co-ordinated Benefit Plans) has sent us an email saying they have received our claim but due to high volume claims will be taken in order of receipt.
So we wait to see whether we will get our money back.