Trawick International Travel Insurance Reviews

It’s been a month now since our trip on Crystal was cancelled. Crickets from Trawick. I’ve sent out all the paperwork requested. Can never reach them on the phone, even their emergency line. Terrible customer service! Never again. Their website doesn’t even function. I feel like we’ve been taken for a ride! I know, “Covid”

Yes, we filed a claim. We were forced to cancel our trip to Egypt from Abu Dhabi due to my testing positive for Covid-19. I was confined to my hotel room for 8 days due to the strict quarantine protocols of the Abu Dhabi emirate. I reached Trawick by phone. Trawick referred us to Nationwide Mutual Insurance Company. On January 21, 2022, all the requested documents were sent to Nationwide via email. There was no response from Nationwide, and finally, after several attempts, and being on hold for about 40 minutes, I reached a live person on the customer service help line. The operator said they had received my claim, they were overwhelmed, and said they were processing claims as fast as they could. Since them, I've received several automated "do not reply" emails, saying that eventually someone will contact me. To date, there has been no reach out. Overall, I'd say the customer service has been terrible, frustrating, and maddening. Reviews will be written when this process is complete, and unless things change radically, they will not be pretty.

The survey is difficult to answer. We did not take our trip, cxld before we left. Filed a claim within a few days and as of today (3 weeks from file date) we have not received much/if any info on it.

Total scam. Submitted all required information on the portal. Keep asking for same information already provided. No one answers phones. Already 2 months since filed claims and have heard nothing. Would never purchase from them again.

Phyllis from the claims department was so supportive. We had to cancel our trip because we contracted Covid and the whole cancellation and claims process appeared to be daunting. She reassured me that they could handle it, directed me to forms and gave me a claims number, she greatly reduced my anxiety.

Still waiting on claim to be processed. Claim customer service is a little lacking

The customer service representative I spoke with prior to travel was difficult to hear and was very short with me.

I have to file 3 separate claims based on what the agent told me. I’m hoping it goes smoothly.

We have filed a claim with Nationwide Insurance. We were unable to travel due to covid. Have not received any information that the claim has been processed. We lost $158 dollars on our Frontier flight and all of the flight amount on American.

Claim filed 1/24/22 with no interaction yet and nothing in the system yet. Their site suggests a minimum of 15 days before any information will be available.