Trawick International Travel Insurance Reviews
Compare Trawick International Plans in Just A Few Simple Steps
Overview
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
-
“Trawick International policy: Safe Travels Voyager
It is impossible to get a hold of your company.
Ugh from CTReview Received: February 5, 2022Was this review helpful?6 out of 6 people found this review helpfulResponse from Trawick InternationalThank you for your feedback. We apologize for the trouble you have had contacting us. We have an unprecedented number of claims and calls, but hate to hear that you can't get through. For claims, you can file online at www.cbpconnect.com. You can also email NWTravClaims@cbpinsure.com and call 1-888-352-3169 for questions on your claim. I hope this helps. Please let us know if there is anything else we can do to help. Thank you.
“Trawick International policy: Safe Travels ExplorerThe Trawick International Trip Delay Claim was submitted on August 10, 2021, from the CBPConnect website.
We have contacted Nationwide TravClaims a couple of times, but we received automatic replies only. Such as "We received your documents on 10/20/2021, 11/23/2021 and they are currently in line for processing. We are currently experiencing a high volume of claims, please allow additional time for review."
It doesn't look like a serious business.Alexander from TXReview Received: February 5, 2022Was this review helpful?7 out of 7 people found this review helpfulReview Updated: 03/05/2022
The claim has been made in late October 2021 on www.cbpinsure.com and processed until late February 2022. It was impossible to see the processing status as a lack of claim information online. Contact telephone was responded by message machine only. Just after being contacted by Squaremouth asking to review by Trawick International my claim was reviewed and paid (half of the amount reclaimed) and closed. Thank you.
Response from Trawick InternationalThank you for your feedback. I see that the claim has been processed and approved and all is taken care of now but apologize for the trouble you had getting a hold of us. As you mentioned, the claims call volume is extremely high right now and the claims team is working hard to make sure everyone's claims get processed as quickly as possible. Thanks so much for your patience and for choosing Trawick International.
“Trawick International policy: Safe Travels VoyagerI cannot reach ANYONE to file the cliam. I am completely frustarted because I do NOT know where to email the claim!!!!!!
Please call me 281-924-7546
Susan Gamel Lucchesi
#1255908Susan Gamel from TXReview Received: February 4, 2022Was this review helpful?4 out of 5 people found this review helpfulResponse from Trawick InternationalWe are sorry to hear that you were unable to get a hold of us. It looks like all has been processed and taken care of now, but we do sincerely apologize for the frustration leading up to the claim being settled. We appreciate your feedback and will use it to help us do better going forward. Please let us know if there is anything further you need. Thank you.
“Trawick International policy: Safe Travels ExplorerOur return flight was canceled resulting in an interrupted trip claim which has been filed 982218237-1285626
Sheila from NYReview Received: February 4, 2022Was this review helpful?1 out of 1 people found this review helpfulResponse from Trawick InternationalThank you for your review and feedback. We are sorry to hear your return flight was canceled. Our Claims team has reached out for additional information regarding this claim. Please check your inbox for an email from NWTravClaims@cbpinsure.com and let us know if you need anything else. The phone number to call regarding your claim is 1-888-352-3169. Thanks so much.
“Trawick International policy: Safe Travels First ClassTrawick responsiveness has been unacceptable. I waited hours to try to get to someone several times about claim status. You should reconsider your partnership with them.
CRYSTAL from TXReview Received: February 4, 2022Was this review helpful?6 out of 6 people found this review helpful“Trawick International policy: Safe Travels ExplorerSome communication of the claims process would be very helpful so that I know that my claim has been received and is being processed. I've had to reach out several times to the Customer Service email to get some communication.
How long is the Refund process? When can I expect my refund? How is it refunded to me?
Marlene from CAReview Received: February 3, 2022Was this review helpful?1 out of 1 people found this review helpful“Trawick International policy: Safe Travels ExplorerToo soon to comment.
Benjamin from NJReview Received: February 3, 2022Was this review helpful?0 out of 1 people found this review helpful“Trawick International policy: Safe Travels VoyagerI called CS to ask about the physician documentation requirement in the event a claim was filed due to medical reason. The policy specifically states “Physician”, but my family ***’s are a nurse practitioner and physician assistant. Originally I was told it had to be a medical doctor. After asking the CS rep to please check and verify that was correct, I was then told a PA and/or NP would be sufficient.
Teesha from TNReview Received: February 3, 2022Was this review helpful?6 out of 6 people found this review helpful“Trawick International policy: Safe Travels VoyagerCarlos from CAReview Received: February 2, 2022Was this review helpful?0 out of 0 people found this review helpfulClaim not resolved… Very frustrated with the process.
“Trawick International policy: Safe Travels ExplorerOur experience thus far has been very poor. We filed a claim. We're supposed to be able to see our claim online. We don't. The insurer's website doesn't even recognize us as a customer. Super-long hold times for insurer's customer service. Trawick customer service simply directs us to the insurer's customer service. We will have to contact our state's insurance department if we don't hear anything soon.
John from WIReview Received: January 31, 2022Was this review helpful?11 out of 11 people found this review helpfulReview Updated: 02/28/2022
I was frustrated by not being able to receive an update on my claim status. In theory, I should have been able to check the claim status on the claim administrator's website, but I never saw the claim status posted and was unable to contact the claim administrator. Ultimately, the claim got paid and I am thankful for that but it took longer than expected and, not knowing the claim status, I was concerned the whole time that it would not get paid.