Trawick International Travel Insurance Reviews

Filed a claim and never took the trip but am still waiting to hear from a claims adjuster. They said it takes at least 60 days and it's almost been that.

Similarly one of the worst experiences of my life.

Their phone/ information lines are staffed with people who don’t have answers and can’t give useful information. When asked to be transferred to a supervisor for the requested help, was told they can’t transfer, but instead supervisor would call back within “48 hours”. The majority of the time no “ supervisor “ called back.
When I finally got a call from a claim rep, they refused to give me even a first name or an employee number, claiming they needed to stay anonymous. Also would give me no direct dial phone number; instead I had to navigate the telephone maze set up to discourage calls

And there’s more- but expect nothing’s by will happen with my complaints so not detailing here.

This is was truly not the “ No Complaints “ experience I was expecting from Squaremouth vendor.

This was the first time I have had to use travel insurance, and the turnaround time was fantastic! My claim was processed quickly and I received the money within a few days of being notified of the outcome. The customer service rep I spoke with was also very helpful.

I'm still waiting for a response to this query.

---------- Forwarded message ---------
From: Felicia Iggulden

We had to cancel our trip before departing on the trip. Trawick only refunded the part of our claim that was for prepaid expenses. They claim that the unrefunded part (the remaining non-refundable balance due for our safari) isn't eligible and yet I submitted copies of our policy that show it should have been eligible. I got tired of requesting reconsideration, and only getting denial emails, never a phone call with anyone. This was at a time when we had many things to worry about (the reasons for cancelling the trip) and did not have the bandwidth to contact an attorney for assistance with the remainder of the claim. We don't intend to ever use Trawick again.

I have been waiting well over 30 days for completion of my claim. I purchased the insurance to cover the cost of airfare for my husband and myself. My husband died on February 10. I cancelled my husband’s plane reservation. I then contacted Trawick and explained the situation. I sent a copy of the death certificate, proof of purchase and payment for the flight tickets, and filled out the necessary paperwork. What is the holdup? I contacted Squaremouth to complain. The representative told me it takes 60 days. That is bull. I have purchased insurance from other companies and never waited 60 days. I have purchased numerous insurance policies from Squaremouth and this is the first claim I have made. It has not been a good experience. Where is my money?

My experience with SureGo and Trawick International/SquareMouth has been incredibly frustrating. After being diagnosed with bronchitis and an ear infection, my doctor recommended canceling my Singapore-Tokyo trip. Despite having perfect documentation (medical notes, paid invoices, everything), the claims process has been a nightmare.
I filed my claim promptly, and when they requested info about refunds and cancellation fees, I immediately confirmed there were none. That was a month ago. My claim still shows as "Submitted" with no updates.
I've sent multiple follow-ups with zero response. I'm out over $5,400 with nothing but silence from their end. I've been forced to send increasingly urgent emails just trying to get someone to acknowledge my claim exists.
If anybody is considering travel insurance, they should think twice about these companies. Their coverage might look good on paper, but when it comes to actually honoring claims, their customer service and communication are nonexistent.

Filing a claim was electronic but the available dropdown options did not really cover my issue. We will see how the process goes.

My experience has been frustrating. Difficult to access any customer service and when i do it is not helpful.