Trawick International Travel Insurance Reviews

I spoke to a customer service representative during my trip when it was interrupted. While the hotline had me on hold for an hour, the customer rep was able to send me the necessary documents to submit a claim. It strikes me as odd that I needed to speak to a real person to get a claim form - the process should be way simpler. I submitted a claim on the 21st of January, and have yet to hear back from anyone at Trawick International - not even an automated confirmation email. Really disappointed by the quality of service.

The customer support team was very helpful in answering my questions about filing a claim.

I received an auto reply from Trawick International. I supplied them with all of the necessary documents and was told that it would be 60-90 days before my claim can be reviewed.

I requested the appropriate documents needed to file a claim two weeks ago and just got a response today. After that I just figured out how to do it. e-mailed all the paperwork to the claim e-mail two weeks ago and haven't gotten any confirmation or response.

Trawick sold the policy to Nationwide. My luggage did not show up in time to make the trip with us. I filed a claim with Trawick, they referred the claim to Nationwide. Nationwide has yet to send an acknowledgement. I sent a reminder to both today.

With everything in limbo right now I can not give a higher (or lower) rating at this time.

Purchase was simple. Claims was jumping through hoops, but no more than any insurance claim. Follow up was next to impossible.

I tested positive for covid in Costa Rica on my pre departure test that I was required to take before leaving Costa Rica to fly back homes. As a result my trip was interrupted and I had to spend a further two weeks in Costa Rica recovering. I have made a claim with Trawick in relation to the additional accommodation costs incurred due to having to spend a further two weeks in Costa Rica recovering from Covid. I await their response from
the Claims Team

I have filed a claim and been trying to contact them for over a week with no response. Their online system also keeps giving error message everytime I am trying to contact them.

Trawick has been very difficult to contact.

Trip was cancelled due to a positive COVID-19 test. Claim 92373 was filed 1/11/2022.