Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
No response to email filed claim. Still waiting after two weeks.
I filed a claim 12 days ago and still have not received a response from Trawick. Any assistance you could give us on this matter would be appreciated.
I had a difficult time reaching anyone at claims. I filed the claim and I filed on January 5th and still haven't heard anything. Please follow-up with as soon as possible.
Thank you, Holly & Rob Batterton
830-708-0854
hbatterton@gmail.com
Purchasing the policy was very easy and the customer service was great. Since that time we had to cancel our trip. I reached out to Trawick several times prior to cancelling our trip for instructions and was never able to get past the voice message. I got the requisite forms on line to file the claim, filed the claim on 1/7/22, and still have not received any information other than a confirmation the documentation was received. I have never received a return call.
I still have not heard anything back about my claim
I filed a claim and I am still waiting on response. I have experienced long wait times when attempting to talk to someone directly
I am still waiting to hear back from them about my claim. I understand they are very busy.
I have a claim in and responded both on the online claim system and email with more supporting documents to say we were unable to travel. I haven’t heard anything.
Slow communication. Policies are unclear. I will not purchase again.
Review Updated: 02/10/2022
0 stars is not an option. I will never use your company again. They are not following through and/or taking their time in processing my claim which was submitted back in early January. Trawick Insurance company is a scam at best. Shame on SquareMouth for promoting them
I have filled a claim and I have not heard anything. Not even a confirmation it has been received. There have been no updates or contact of any kind.
Review Updated: 02/09/2022
If I could give negative stars I would. I filed a claim the day after I had to cancel my trip o waited the three weeks it said to here back. Have filed multiple emails and spent hours on the phone including leaving call back numbers. I have never gotten a response on my claim or been able to talk to anyone about it. Worse customer service ever. A compete scam and not with the money I paid.