Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,057
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AVG. MONTH
622
Total Reviews
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SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    No response to email filed claim. Still waiting after two weeks.

    Loren from FL
    Review Received: January 22, 2022
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    8 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim 12 days ago and still have not received a response from Trawick. Any assistance you could give us on this matter would be appreciated.

    jason from TX
    Review Received: January 20, 2022
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I had a difficult time reaching anyone at claims. I filed the claim and I filed on January 5th and still haven't heard anything. Please follow-up with as soon as possible.
    Thank you, Holly & Rob Batterton
    830-708-0854
    hbatterton@gmail.com

    Holly from TX
    Review Received: January 19, 2022
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Purchasing the policy was very easy and the customer service was great. Since that time we had to cancel our trip. I reached out to Trawick several times prior to cancelling our trip for instructions and was never able to get past the voice message. I got the requisite forms on line to file the claim, filed the claim on 1/7/22, and still have not received any information other than a confirmation the documentation was received. I have never received a return call.

    Debra Vander Weit from IL
    Review Received: January 18, 2022
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    15 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I still have not heard anything back about my claim

    JOSHUA from MO
    Review Received: January 18, 2022
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    10 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim and I am still waiting on response. I have experienced long wait times when attempting to talk to someone directly

    Julie from MI
    Review Received: January 17, 2022
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I am still waiting to hear back from them about my claim. I understand they are very busy.

    Tracey from NY
    Review Received: January 15, 2022
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have a claim in and responded both on the online claim system and email with more supporting documents to say we were unable to travel. I haven’t heard anything.

    Sandra from IN
    Review Received: January 13, 2022
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    8 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Slow communication. Policies are unclear. I will not purchase again.

    Paul from MI
    Review Received: January 13, 2022
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    11 out of 11 people found this review helpful

    Review Updated: 02/10/2022

    0 stars is not an option. I will never use your company again. They are not following through and/or taking their time in processing my claim which was submitted back in early January. Trawick Insurance company is a scam at best. Shame on SquareMouth for promoting them

    Trawick International policy: Safe Travels Voyager

    I have filled a claim and I have not heard anything. Not even a confirmation it has been received. There have been no updates or contact of any kind.

    carl from WI
    Review Received: January 12, 2022
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    11 out of 11 people found this review helpful

    Review Updated: 02/09/2022

    If I could give negative stars I would. I filed a claim the day after I had to cancel my trip o waited the three weeks it said to here back. Have filed multiple emails and spent hours on the phone including leaving call back numbers. I have never gotten a response on my claim or been able to talk to anyone about it. Worse customer service ever. A compete scam and not with the money I paid.