Trawick International Travel Insurance Reviews

I can better comment after my claim is completed by Trawick.

First time filing for having to cancel trip.
Not sure handled correctly. Sent information to travel with Alan
Asked them for receipt of trip,
nothing from them as of this date.
Appreciate your help and assistance in getting filing done correctly.

Thank you! Caldonia Brownell

I am sure my rating will go up as I get help!

When I initially called I was not able to speak to a representative. I did get a call back, but it was roughly two days later. The rep did send the claim form we needed by email right after I spoke with them. Overall, not too bad an experience.

I attempted to contact this company, and never got a returned call. Our flight was canceled the morning we were to head to florida for our cruise. We had to return home, get our car, and drive 3 hours to Phoenix to catch the second leg of our trip. If you can reimburse me, great, if not, don't bother contacting me. I will NEVER use this insurance again

I’ve been waiting over 6 weeks for my claim.

Claim process was not very user friendly. Customer service hours are limited. Submitted the claim on Nov. 15 still not heard back today (Dec. 14). Also called customer service two weeks after submission, and was assured that it will be processed within 3-4 weeks.

Hopefully I'll hear back soon.

Very difficult to even find the correct company to file a claim with since the policy turned out not to be in Trawick's name. I filed the claim in mid October. A few week ago I heard from Nationwide, rep, I think, saying they had just started reviewing October claims. When you go to ?Natoinwide's website, there is not dropdown for filing a travel claim. Apparently travel claims are handled by yet another subcontractor. My policy is a cancel for any reason one. It should not take much of a review. I received a membership number from Trawick. , but I have never been able to get it recognized by Trawick.

I’ve been waiting for more than two months now, since I filed the claim and still no response.

I originally called and left a message, but my call was not returned. Several days later I called the claims number and was put on hold with no indication of how long I would need to wait. I then called the customer service number and was told somewhat frantically that I would be unable to file a claim through that number. I also sent an email to the email provided by Trawick, but also received no response.

Ultimately, I succeeded in filing a claim online on Nov. 24th, but I have so far gotten no response. The claim number provided in the email from Squaremouth did not initially work in the online system, but eventually the system succeeded it in matching it. There appears to be a prefix that needs to be included (for example, Squaremouth provided no. XXX as the claim number, but the online system needed me to input YYY-XXX).

Needless to say, I am quite dissatisfied with the claim filing process. It remains to be seen if I will receive a satisfactory response within the 15 days claimed by their automated email.

I filed my claim in August and it’s been nonstop runaround and no answers and people have been anything from unhelpful to downright rude. I had mail sent to my home with my traveling companions name on it so it got returned by USPS and I haven’t even been successful it asking them to resend it despite multiple attempts. Wouldn’t recommend.