Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,169
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AVG. MONTH
608
Total Reviews
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SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I filed a claim on 11/2 and this survey is the only thing I’ve heard from you guys.

    Laurie from CO
    Review Received: November 14, 2021
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I filed a claim shortly after I returned from our trip (11/06/2021) in regard to a delayed baggage delivery. To date, I only received an acknowledgment from Trawick that they received the claim report that I sent. The claim remains pending and unsettled.

    Arnel from TX
    Review Received: November 9, 2021
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    14 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I answered those questions for a claim filed for one of the travelers who was unable to take the trip. I haven't heard anything.

    Margaret from NY
    Review Received: November 8, 2021
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    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I’ve submitted a claim and have gotten no response or an update.

    Christopher from MS
    Review Received: November 8, 2021
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We were not able to take the trip due to a serious illness my wife contracted 2 months before the trip! She was in the hospital for two weeks and barely survived! I have filed a claim for the part of the trip that was not refunded!

    Gale from AR
    Review Received: November 7, 2021
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    9 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Still waiting for response. I purchased CFAR insurance for the trip and am trying to collect on the claim.

    Patricia from CT
    Review Received: November 6, 2021
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim, providing full info.

    Trawick - via Nationwide - asked for additional info that was beyond the claim. I replied that I had sent relevant info. No response as of this date (5 Nov 2021)

    Thus far unsatisfied with process and response.

    Louise from NY
    Review Received: November 5, 2021
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    15 out of 15 people found this review helpful

    Review Updated: 01/24/2022

    I supplied the required info but claim was not processed.

    Claim is for Covid test.

    Trawick International policy: Safe Travels Voyager

    I started processing the claim in August before I travelled in September because the initial flights I had paid for from USA to UK were cancelled - so I had to rebook going through different UK airport - Heathrow - so I could not use the train tickets I had purchased from Manchester Airport - where I was originally scheduled to fly into. I was still able to use the insurance because I was able to re-schedule my trip for the same dates - but since I had a cancel for any reason policy - I claimed for the train tickets at $75. I have had a couple of emails saying the claim was in process but no payment yet.

    Janet from FL
    Review Received: November 5, 2021
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    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    F from NY
    Review Received: November 3, 2021
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    5 out of 5 people found this review helpful

    It took more than 3 months to review and approve a small, simple claim. Communication during that time was minimal.

    Trawick International policy: Safe Travels Voyager

    I have not yet received a response about my claim even though it has been 4 weeks since the claim has been filed

    Ellenie from LA
    Review Received: October 20, 2021
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    21 out of 21 people found this review helpful