Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,169
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AVG. MONTH
608
Total Reviews
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SINCE 2012
3,746
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,746 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    Still waiting to hear back from them. I had to cancel my trip. I sent and email 2 weeks prior to the date I was supposed to leave. Called and sent another email again a few days prior to the date I was supposed to leave. I have not received a reply/response.

    Sara from CA
    Review Received: August 29, 2021
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    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    My husband needed some minor medical attention and x-rays while on our cruise. It took patience to compile all the necessary paperwork, but our claim was accepted without delays. The check covering our expenses arrived within 2 weeks!

    JR from WA
    Review Received: August 28, 2021
    Was this review helpful?
    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I submitted claim directly. Have only received automated emails and no direct response. Did receive automated email that they received my claim and will respond within 15 days. Obviously this will determine how I rate the experience.

    Thank you.

    James from TX
    Review Received: August 18, 2021
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My experience has been a complete nightmare. Our trip was cancelled by Holland America through our travel Agent due to the COVID. Therefore I have attempted several times, spent literally hours with emails and phone calls just to ultimately be told that my chances of a refund were nil. I was passed from one department to another each time saying that that person could not help me. I spent months trying to get our refund from Squaremouth.
    Not only would I never use this company again but I will steer all of my traveling friends away.
    It was disappointing enough to not be able to take our trip, but also that I had to go through so much just to hung up to dry.

    Cheri from OR
    Review Received: August 17, 2021
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    30 out of 30 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Filled out paperwork for luggage delay of 4 days and receipts of necessary items. no response yet from company.

    carol from SC
    Review Received: August 15, 2021
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    They were Ok but just passed me off to Nationwide to file the claim,

    Anthony from NV
    Review Received: August 14, 2021
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The customer service rep was great and answered all of my questions.

    Stefanie from OH
    Review Received: August 13, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I always buy trip insurance, but this was the first time I put in a claim. There's a lot of paperwork required, but the claim was handled pretty quickly. Very happy with the outcome.

    Deborah from NJ
    Review Received: August 8, 2021
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    22 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Filed a claim and waiting on the status of that claim.

    Brittany from TX
    Review Received: August 8, 2021
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    0 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I filed a claim with Trawick more than a week ago. Due to my wife taking a fall and breaking bones in both wrists shortly before our scheduled departure, we were unable to take the trip but were still liable for the VRBO cost of the residence we rented. We have yet to hear from anyone regarding our claim, which included extensive medical and other documentation, as requested. Not very impressive customer service.

    Robert from FL
    Review Received: August 7, 2021
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    32 out of 32 people found this review helpful