Trawick International Travel Insurance Reviews

Our claim has not been processed as yet. It has been over 30 days since our cruise was cancelled.

Need to know when we will get satisfaction and payment for the money we paid for the cruise and the insurance to cover this.

Diane from Fl

Review Updated: 09/10/2021

I filed the claim on July 23rd by email because it was the only method Trawick International would accept. After numerous attempts to connect to a human, and getting only recorded messages, I had to download a claim form and upload numerous documents. I received a generic confirmation email that said it would take at least 15 days to review the claim. There was no correspondence from Trawick International after that, but six weeks later I received a check for the full amount of the claim. There was no letter with the check, and no email correspondence to let me know the claim was complete. I'm satisfied that the insurance paid the claim, but very dissatisfied with the process. Trawick International has no customer support system to answer questions. I'm computer-literate enough to have been able to navigate their process, but for older people who may not have the skills or access to do everything by computer, there is no way for them to file a claim or talk to someone.

Review Updated: 08/28/2021

My luggage was lost on it's way to my final destination. When I returned, I filled out the claim form, submitted all of the documents requested, and in about one month my claim was processed and I was issued a check. I had no issues with the insurance.

I am happy for the end result as the claim was ultimately paid out. However the wait was far too long with no communications to the customer whatsoever and without an ability to check the status. So that is reflected in the rating