Trawick International Travel Insurance Reviews

My cell phone was stolen during the trip. I notified trawick and they sent me a claim form.
But they denied the claim stating that cell phones aren't covered.
I guess I am not surprised that when you have a policy that covers lost or stolen possessions, that it actually doesn't if you read the exclusions. It would have been hard to know this.

I'll be able to rate you when I see how you handle my claim

Delayed baggage

At this point we are very confused with status of our claim: 1. Gerald Wire missed out on the St. Petersburg to Moscow cruise due to hospitalization 2nd day in St. P. until last day from acute double pneumonia and 2. Lahto Hospital costs paid of US$10,889.13 via my Schwab Bank account. Who, exactly, is the responsible insurer.

s/Gerald G. Wire
425-747-0921

It is misleading to continue to call this issuer "Trawick International" as the claims are all handled by Nationwide. Had I known before purchase that Nationwide was involved, I would have looked elsewhere. I looked at the Trawick reviews and they seemed OK, but now that I reviewed Nationwide, they have some horrible reviews that would have dissuaded me from purchasing this policy. SquareMouth should take responsibility for this deceptive advertising as Trawick seems to be just a sham to overcome Nationwide history of poor customer service.

They denied my claim for theft losses on the grounds that the vehicle was "left unattended" even though it was in a museum parking lot, under surveillance by 2 cameras and a parking attendant. This would qualify as attended by any reasonable person standard. Trawick and Nationwide just look for any reason to deny a claim and make it difficult for claimants.

They also denied my claim for loss of a Samsung tablet on the grounds that it was a computer or a cell phone; it is neither since it is an e-reader that does not have computing or phoning capabilities. The policy does not define the terms computer, cell phone or left unattended, therefore a reasonable person standard should apply--not their company interpretations that are designed to increase their rate of claim denials. I would not recommend buying travel insurance from either company.

I am *NOT* happy with the travel insurance policy (Trawick) that I purchased through SquareMouth. I incurred a small medical expense (a few hundred dollars) while in Singapore due a toe injury. I sent all the information to Trawick who then referred me to their 3rd party claims processor. Once with them, it took a few months for them to get back to me requesting 'additional' information. I immediately provided that information and it's now been several months with still no paid claim.

The amount of time, energy, and paperwork invoiced to be reimbursed a few hundred dollars for the doctor visit/procedure it certainly NOT worth it.

What SquareMouth should do is separate reviews for their various policies based on those who needed to file claims vs those who didn't. It's easy to give a 5-star review for the purchase process and pre-departure metrics when nothing is expected to happen, and for most people nothing does happen, so the bountiful 5-star reviews make sense. But, I suspect if you segment those reviews into those who actually needed to file a claim, the reviews would be much better.

I will never get a policy through Trawick again.

The claim was straight forward and handled professionally and I have no complaints.

It took a while, but our claim was finally approved due to documentation of pre-existing conditions.

We had to cancel our cruise due to my wife's cancer diagnosis and subsequent surgery. We were reimbursed half our prepaid cruise fee from Viking Cruises. I submitted a claim for the other half to Nationwide/Trawick on or about March 10, 2010. I have had no response from them to date.