Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,185
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AVG. MONTH
607
Total Reviews
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SINCE 2012
3,747
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,747 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2143
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels 3 In 1

    During my trip I developed pneumonia. I had to return earlier on my physicians advice.
    At first my claim was rejected without any explanation I appealed this decision and was then told to get a second letter from my physician.My claim was then partially paid. Co-ordinated benefit plan decided to pay for the airline rebooking but not for the hotel cancellation.I would NOT recommend during travel insurance!
    Each back and forth took months.My claimtook 4 months to partial payment
    Thank you
    H Pompe van Meerdervoort

    Hjalmar from CA
    Review Received: February 5, 2019
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    theodore from AZ
    Review Received: January 25, 2019
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    6 out of 7 people found this review helpful

    Not settled yet they just continue to asked for more information very unsettling

    Trawick International policy: Safe Travels 3 In 1

    Nancy from NH
    Review Received: January 9, 2019
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    1 out of 1 people found this review helpful

    Very easy to file a claim- once I realized I needed to fill out the claim form- duh!! First time user & I did not know the process. Might be handy if you make a check list for people who are making a claim

    Trawick International policy: Safe Travels 3 In 1

    We were unable to take the trip, filed a claim for injury and hospitalization. the claim was filed with Trawick Oct. 23rd and to date December 13th we still do not have payment for our loss. Poor claims service, we had to make all contacts with this Company, no one contacted us ever.

    Maxtyler and Shirley Robertson from TX
    Review Received: December 13, 2018
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    6 out of 6 people found this review helpful
    Response from Trawick International

    Hi Shirley, I contacted CBP, the claims office, and they said that they have paid you on 6 separate claims on December 5 so you may want to watch your mail for the checks. If you don’t get them by the 20th please contact Trawick and we will see if we can get them reissued. As a general rule, CBP won’t contact you unless they need more information to process your claim. So kudos to you for supplying everything they needed. They also count “days in claim processing” by working days so payments issued on December 5 would have been 29 days. Holidays usually add to the number of calendar days in processing.

    Trawick International policy: Safe Travels 3 In 1

    Trip cancelled due to medical reasons for both of us. Claim mailed 11/27/18. We know it takes time to process this claim, so no concerns as of today 12/8.

    Dwight from MN
    Review Received: December 8, 2018
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    3 out of 4 people found this review helpful
    Response from Trawick International

    Dwight, CBP takes 15 working days to get the claim into their system. Once there they will process it. If they need more information they will reach out to you directly via email or a phone call. The number one thing that holds up claims, is not sending in the documents needed to prove the loss. I hope that you got everything. If you have any issues please contact our Customer Service at 888-301-9289 between 8-5 CST and one of our staff can help you.

    Trawick International policy: Safe Travels 3 In 1

    It was difficult trying to find out how to make a claim then it took a long time to get processed

    Mary from AR
    Review Received: November 18, 2018
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    I had to cancel my trip due to medical reasons. I filed a claim and am waiting to hear from the travel insurance company. It has been almost 4 weeks since I have filed my claim and I have yet to hear from them.

    Fern from CA
    Review Received: November 13, 2018
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    My friend got very sick before the trip and couldn't go. She was in the hospital in another country. Trawick needed extra information from her doctor in that country that I could not get. I could only get some of the information because it was in another country. Trawick gave me almost all of my money back. I was shocked!!! They were very kind to give me almost all of it back. What a nice surprise!

    Linda from CA
    Review Received: October 27, 2018
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    My experience has not been satisfactory. I sent in my claim in late August and yet, at the end of October, the claim has not been resolved.

    katherine from CA
    Review Received: October 26, 2018
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    4 out of 4 people found this review helpful

    Review Updated: 11/23/2018

    The claim resolution process was prolonged. Initially I was directed to the wrong claimant form to send the claim to. Once I discovered the error it was another 6 weeks for resolution. As opposed to my claim process with another company for the flight which took 48 hours to resolve.

    Trawick International policy: Safe Travels 3 In 1

    I am waiting for someone to acknowledge my 2nd claim.

    Jim from PA
    Review Received: October 5, 2018
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    1 out of 1 people found this review helpful